Course description
Confident and skilful communication in the workplace should be central to everyone's role, however, too often issues arise purely as a result of poor or ill-thought-out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined.
Upcoming start dates
Suitability - Who should attend?
This course is suitable for all employees who are looking to improve their effectiveness by exploring different methods of communication and skills.
Outcome / Qualification etc.
By the end of this course delegates will have the skills to:
- Choose the best medium for effective communication.
- Use the conversation cycle to communicate clearly and politely.
- Use effective questioning.
- Actively listen to others
- Use body language appropriately and to build rapport
- Understand when people are an an unresourceful state and how to communicate to get effective outcomes.
- Communicate in an influential manner
Training Course Content
- Barriers to good communication
- Choosing the best method for communication – verbal or written?
- The structure of good communication
- Questioning
- Listening
- Acknowledging
- Informing
- Transactional Analysis and effective communication – How behaviour and personality influence the way people communicate.
- Understanding the NLP communication model – how we receive, process, and respond to communication.
- Important components of communication
- The words we use.
- The way we say things – tone, pitch, pace.
- Our body language.
- The importance of congruence.
- Communicating with influence.
- Important considerations for written communication.
Course delivery details
Delegates who attend this course will benefit from a better understanding of:
- How to build rapport - sounding friendly and confident
- Hearing and listening techniques - clarifying with questions
- Speaking clearly - speed, articulation, sentence structure, reinforcing main points
- Checking understanding
Continuing Studies
Assertiveness at work
Positive influencing skills
Negotiation skills
Coaching skills
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...