Course description
Do you wish your administrative staff members to become effective contributors to the company’s business? Do you want the administrative function to work as smart resource people for all the other people in the organization? An administrative professional support the company by arranging for the resources required for the smooth functioning of the business operations promptly. They become an important part of planning and scheduling, maintaining relationships with the people and companies to ensure easy availability of the raw material/products required. Hence, it becomes imperative for them to stay conversant with the new trends in their field.
What are some of the various hats that administrative professionals must wear?
When it comes to keeping a company running smoothly, several administrative positions are among the most crucial. Clerical and administrative activities are the bread and butter of an administrative assistant. They maintain office organization through filing, preparing paperwork, scheduling appointments, and providinggeneral administrative assistance. Managers in charge of administrative services are in charge of keeping the office running smoothly by overseeing tasks like filing, delivering mail, and cleaning. Representatives in this field deal with client inquiries and concerns, take orders and answer questions regarding the company’s offerings. Filing, typing correspondence and papers, and answering phones are all standard office clerk responsibilities. However, specific tasks may vary by business.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The Certified Administrative Professional Training Course by Rcademy is suitable for:
- Administrative HOD’s
- Administration Executives / Managers
- Those who want to make their career and grow in administration
- Those who are in secretarial Practice and would like to transition to this role
- Those who are in this field and want to excel in the same
Outcome / Qualification etc.
The Certified Administrative Professional Training Course by Rcademy will achieve the following:
- Achieve efficiency in managing projects/events
- Learn how to manage relationships
- Become customer-centric
- Get equipped with a team with a global perspective
- Achievement of the seamless execution of the project
- Timely availability of the resources when required
- The inflow of more projects and profit margins
- Understand the new trends in the global arena and adapt them to meet the organizational needs
- Enhancement of the image of the company to all the stakeholders
Training Course Content
Module 1- Communication Skills
- How to Become Better at Writing Business Mails
- Focus on Verbal and Non-verbal Communication
- Pay Attention to Your Body Language
- Practising Active Listening
- Get Better at Report Writing and Drafting
- Book-keeping and Records Management
- Meeting Management
- Improving Communication With Peers and Colleagues
- Learn Business Etiquette
Module 2- a Global Perspective
- Understand the Concept of 5s and How Can It Add Value
- Delegation
- Micro-management Vs Macro-management
- Tools for Better Time-management
- How to Plan Events in a Better Way
- Identifying the Value-adding Metrics to Track Progress
- Presenting the Data
Module 3 – Networking
Steps to Become a Professional Networker for Results
- How to Reach the Right Professionals
- Using Social-media to Connect With Like-minded Professionals
- How to Learn From Them
- Module 4- Emotional Intelligence
- Being Self-aware
- How to Respond to Feelings
- How to Share Feedback
- Empathy
- Being Respectful to the Needs of Self and Others in the Workplace
- Conflict Management
Module 5 – Customer Centricity
- Being Customer Focused
- Understand the Project in Detail to Understand Where the Intervention Would Be Required
- How to Deal With Difficult and Demanding Customers- Internal and External (if Any)
- How Can Computerized Follow-up Systems Impact the Customer-focus
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...