Course description
An office is to a business what a heart is to the body. To keep the body running, the heart has to function continually. Similarly, operations at the office are always in motion to ensure the smooth running of the business. Be it any organization- whether educational or trading, government or private- the office is the pivotal unit. From attending calls to solving queries of customers, from placing material orders to receiving remuneration, all activities take place through the office. Since the office is steadily working and acts as a linkage between various sections, it needs a set of rules, regulations, and guidelines to ensure harmonized and systematic functioning of the business. These sets of rules and regulations are collectively referred to as office administration. Office administration guarantees that efficient management is never overlooked and everything remains on track. Office administration involves many tasks, focusing mainly on employee management. It provides support services like managing processes, setting standards, improving office procedures, etc., to different departments and assists in bringing out positive change. What is the role of an Office Administrator? Office administrators provide a conducive environment for the business to be conducted orderly. It is also ensured that there are adequate resources in the office to keep the work uninterrupted. It aids in mobilizing physical and human resources and provides supervision and control over such resources. The tasks of office administrators become an integral part of promoting organizational productivity and profitability. this course will resembleInnovation and Productivity in the Workplace.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The Certificate in Office Administration Training Course by Rcademy is suitable for:
- Office Administrators
- Office Assistants
- Office Clerk
- Office Secretary
- Administrative Assistant
- Front Office Managers
- Receptionists
- Supervisors
- General Managers
- Entrepreneurs and Start-up Founders
Outcome / Qualification etc.
The Certificate in Office Administration Training Course by Rcademy aims to achieve the following pertinent objectives:
- To instill within its participants the essential skills needed to efficiently engage in the process of office administration
- To provide hands-on practical knowledge regarding best business practices applicable in the field
- To encourage active participation from the employees, supervisors, and managers
- To provide insight into various business procedures that come under the purview of office administration and also develop understanding within the participants to improve these business procedures
- To develop natural leaders among the managers and supervisors
Training Course Content
Module 1: Introduction to Office Administration
- Elements and Functions of office administration
- Duties of an office administrator
- Modern office
- Office services
- Centralization and decentralization of office services
- Departmentation
Module 2: Office Environment
- Physical aspects of the office
- Lighting, ventilation, and safety measures
- Office space
- Office Layout
- Open office
Module 3: Virtual Office
- Benefits in terms of reduced cost, low work interruptions
- Discussing disadvantages
- Setting up computer resources, meeting rooms, etc.
- Administration challenges at the virtual office: regular meetings, follow-up, evaluation
Module 4: Personnel Management
- Developing standards and benchmarks
- Evaluation and appraisals
- Supervision
- Change management
Module 5: Office Systems and Procedure
- Systems vs procedure
- Designing an efficient office system
- Flow of work
- Office manuals: employee manual, policy manual
- Filing system
- Records management
Module 6: Planning at Office
- Preparing rules and policies
- Scheduling work routines
- Budgeting
Module 7: Office Communication
- Formal and informal communication
- Oral and written communication
- Barriers to Communication
- Telephone and Internet etiquette
- Essentials for smooth communication
Module 8: Preparation of Reports and Presentations
- Elements of business correspondence
- Business letters
- Report writing
- Office forms
- Essentials of presentation
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...