Course description
Secretarial and office management is the method of organising, planning, controlling, and coordinating the activities initiated in the office to achieve business goals. Thus, vibrant office management is seen in the effectiveness and outstanding performance of the staff members in an office. Are you in search of a comprehensive secretarial and office management course? How can you gain knowledge on managing your office optimally? Rcademy answers all these questions through the Secretarial andOffice Management course.
What are office management and secretarial practices?
Office Management and Secretarial Practices are the actions, skills, processes, methods and procedures involved in managing a workspace and running it effectively using human personnel, functional equipment and within an enabling environment.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The Certificate in Secretarial and Office Management Course by Rcademy is suitable for:
- Office Administrators
- Bookkeeping Assistants
- Accounting Assistants
- Virtual Assistants
- Administrative Assistants
- Executive Assistants
- Executive Directors
- Headsof various departments
- Secretary Generalsand their Deputies
- Directorsof high-ranking offices
- Human Resources Managers
Outcome / Qualification etc.
At the end of The Certificate in Secretarial and Office Management Course by Rcademy, the trained professionals will be able to:
- Acquire skills that are necessary for preparing external and internal correspondence andmanagerial reports
- Gain requisite knowledge that will aid the management of meetings, telephone conversations, protocols, and all that is related to the high performance, efficiency, and effectiveness of the office management
- Become key partners to the high-ranking leaders in the office
- Create sustainable solutions that will aid the effectiveness and efficiency of the office
- Acquire communication skills that will aid the building of a high-level network of relationships among the various units in the office
- Understand the different modern techniques necessary for the organization, planning, and management of the office
- Handle multiple responsibilities with effectiveness and efficiency
- Acquire and apply advanced time-management skills that will aid the organization of the workload and time
- Improve their thinking capabilities by applying ways to think using effective techniques
- Engage other office units by learning the different team player techniques that are pivotal for robust collaborations
Training Course Content
This course covers various topics that concern secretarial and office management.
Module 1: Concept of Secretarial and Office Management
- The concept of secretarial and office management
- Structure of office management and staff relationship
- Responsibilities and features of the executive assistants, administrative assistants, and executive secretary
- Differences between virtual assistants, executive assistants, administrative assistants, and executive secretary
Module 2: Rules of Engagement in Office Management
- Rules of Engagement in Organisations
- How to draft internal policies in an organization?
- How to enforce internal policies in an organization?
- Developing core values for an organization
- Terminologies relating to office management
Module 3: Skills of Organisation and Planning of Work
- Skills needed to excel as a secretary and office manager
- The role of administrative assistants in the office
- Proper planning for members of different administrative units and execution of the plans
- The art of distributing and streamlining procedures of office work
Module 4: Travelling Arrangements for Employees
- Overview of traveling arrangements in organizations
- Factors to consider while making travel arrangements in an organization
Module 5: Techniques Adopted in the Organisation of Documents and Files
- Management of office communications and documents archival system
- Archival control systems
- Concepts of coding, indexing, and classification
Module 6: The Concept of Archiving and Retrieval of Documents and Correspondence
- Application of modern devices and techniques in archiving, handling, and retrieval
- Importance of using digital tools for storing and archiving files
Module 7: The Art of Preparation of Reports and Correspondence
- The concept of reports and correspondence
- Types of reports and correspondence
- The art of writing correspondence and reports
- The concept of adjusting, reporting, and computing correspondence
- Avoiding and managing errors in writing reports and correspondence
Module 8: Key Communication Skills
- Concept and types of communication skills
- Relational skills and handling work pressures
Module 9: Office Communication and its Dealings
- How to set up electronic mail for employees?
- Dealing with visitors and phone calls
Module 10: Basic Office Etiquettes
- Meaning of Etiquette in office management
- Managing schedules, calendars, and itineraries
- Building a positive work attitude in the team
- Developing task delegation skills and telephonic personality
- The art of time management and managing to-do lists
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...