Course description
Secretaries play a critical role in the day-to-day operations of every administrative office. They organize and manage the functions of the office by helping executives, other employees, and customers. Depending on where a secretary works, the job description is similar to executive assistants, clerks, office managers, etc.
People often ask what a secretarial science program is. What skills are needed to become a secretary? This Secretarial Science Course by Rcademy covers all you need to know about secretarial science. This is the perfect course for secretaries looking to improve their professional qualifications. It is also suitable for high school and diploma graduates looking to settle down with a career in secretarial roles. Persons participating in this course will learn thehard and soft skillsneeded to excel in the secretarial career path.
As an organization, the certificate in secretarial science course will add benefits such as having skilled and experienced secretaries, increased efficiency in the works of your secretaries, improvement in the professional lives of your employees, betteroffice management and administrative assistance, prevention of skill redundancy amongst their secretaries, and lastly, positive. Professional attitudes from your employees contribute to a better office atmosphere.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The Certificate in Secretarial Science Course by Rcademy is ideal for professionals and high school diploma or GED certificate holders who are looking to make a career as a:
- Secretary
- Administrative Assistant
- Executive Assistant
- Personal Assistant
- Office Manager
- Book-keeping Assistant
- File Clerk
- Receptionist
- Data Entry Clerk
Outcome / Qualification etc.
The objectives of The Certificate in Secretarial Science Course by Rcademy include:
- Learn how to assist customers, colleagues, and executives in a professional setting
- Learn how to make appointments, answer phone calls, type correspondence, file paperwork and take care of other work documents
- Acquire basic office skills like typing, using organizational software and professional communication
- Know how to use office equipment,manage an office, organize working space, and relate with customers and other employees
- Learn how to type quickly, take accurate notes during meetings, and transcribe audio recordings
- Acquire soft skills such as decision-making and time management to excel at their work
- Know how to behave ethically, assist in managing the operations of their superiors and make other professional decisions traditional to their role
- Develop the accuracy, initiative, preparedness, and discipline needed to excel as a secretary
- Improve existing skills to match the latest workplace requirements
Training Course Content
The topics covered in this secretarial science course include:
Module 1: Introduction to Secretarial Science
- What is secretarial science?
- Who is the secretary?
- Skills needed to be a professional secretary
- Conceptualizing the job description of a secretary
Module 2: Projects Administration
- Meaning of project administration
- Factors to consider in project administration as a secretary
- Projects planning and coordination for supervisors and workplace superiors
- How to finalize and review project administration
Module 3: Implement Workplace Information Systems
- Identifying information sources
- Collecting, analyzing and reporting information
- Implementing information systems
- Preparing for information system changes
Module 4: How to Draft Complex Documents?
- Basic Principles in drafting official documents
- Types of official documents
- Critical differences in official documents
- How do draft texts, memos, emails, messages, and reports?
- How to edit and proofread documents?
- Tools for editing and proofreading documents
- How to prepare the final documents?
- Produce documents in a presentable manner
Module 5: Workplace Occupational Health and Safety
- What is workplace safety?
- How a secretary contributes to workplace occupational health and safety?
- Role of Supervisors in promoting occupational health and Safety
Module 6: Professional Communication
- Overview of professional communication
- Choice of words and expression
- Adequate understanding of official languages
- Body language
- Developing self-confidence
- Listening skills
- Personal qualities that show distinctiveness and ingenuity
- Telephone skills, transferring information, and closing calls
Module 7: Spreadsheets
- Preparing and developing a spreadsheet
- Working with functions and formulas
- Managing tables
- Enhancing your workbook
- Data entry and book-keeping
Module 8: Word Processing
- Using word processing tools to manage your documents
- Using formatting tools
- Using time-saving tools
- Editing tools to use as a secretary
Module 9: Using Presentation Software as a Secretary
- Uses of presentation software
- Tools for creating and designing presentations
- Characteristics of a good presentation
- Adding relevant visuals and pointers using presentation software?
- Creating an engaging presentation
- Making the most of a PowerPoint presentation
Module 10: Transcription
- Transcribing meetings from audio recordings
- Proofreading and editing transcribed documents
- Developing complete meeting records using shorthand
Module 11: Business Mathematics for Secretaries
- Inventory Management
- Billing
- Desktop publishing
Module 12: Soft Skills Needed to Function Effectively as a Secretary in the Digital Age
- Dealing with supervisors and workplace superiors
- Responding to customers and business associates
- Organizing the tasks and schedules of superiors
- Ethics and professional behaviors
- Keen attention to detail
- Strong oral and writing skills
- Time management skills
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...