Course description
Principles of Assertiveness
Being assertive is the key to building and maintaining productive relationships with clients, colleagues, line managers and subordinates alike.
All too often, people find it difficult to ask for what they want and end up being submissive, which can have an adverse effect on their morale, performance, respect, credibility, and feelings of self-worth.
At the other end of the spectrum, people can all too easily display aggressive behaviour to get things done or get their own way. Any results achieved usually come at the expense of other people. That does not make for a good working environment or a high performing team.
The key is to therefore find a happy medium and achieve results at no cost to others.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
Managers, Supervisors, HR Sales personnel
Outcome / Qualification etc.
By the end of the course, participants will be able to:
- Understand the difference between passive, assertive and aggressive behaviour
- Understand how to achieve positive outcomes by being assertive.
- Understand how to communicate assertively, overcoming fears, nerves or embarrassment.
- Understand how to ask for what you want, assertively.
- Understand how to give feedback, both positive and developmental.
Training Course Content
- The difference between passive, assertive and aggressive behaviour, including the positives and negatives.
- How to achieve positive outcomes by being assertive.
- How to communicate assertively, overcoming fears, nerves or embarrassment.
- The benefits of being assertive at all times.
- How to be flexible depending on the style of the audience.
- How to achieve win/win outcomes.
- How to ask for what you want, assertively.
- How to understand and manage emotions.
- How to give feedback, both positive and developmental.
- How to avoid being &'walked all over'.
- How to manage bullying behaviour.
- How to say &'No' without fear of causing offence.
Expenses
Course Price:£199 + VAT
Request info
Oakley Services UK Ltd
Since its founding in 2007, Oakley Services UK Ltd trading as Oakley Training and Consultancy provides efficient, engaging, and practical training and consultancy covering a wide range of popular business needs. Hosted from our Head Office and dedicated training facility...