Course description
LEADING DEFIANT TEAMS™
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
IN-HOUSE TRAINING FOR TEAMS
ILM RECOGNISED
Leading Defiant Teams™ is one of two conflict management skills courses for managers designed and delivered by Hill Training Ltd. Book this tailored in-house training course for your team today. Choose delivery from your premises internationally or one of our UK-wide venues. Your delegates attend the classroom in person or remotely via video conferencing.
CONFLICT MANAGEMENT COURSE MODULES
- Directive Vocabulary
- Accelerated Rapport
- Communication Styles
- Lie Detection
CONFLICT MANAGEMENT COURSE OBJECTIVES
- Earn Team Compliance
- Foster Loyal Relationships
- Customise Conflict Resolution
- Weed Out Lies
CONFLICT MANAGEMENT COURSE METHODOLOGY
- LIVE Senior Master-Coach Trainer
- Leadership and Management Specialists
- Practical, Relevant and Original Content
- NO Boring PowerPoint Slides
- NO Written Exams or Assignments
- Strategic and Pragmatic Team Dialogue
- Teambuilding and Culture Development
- Experiential Skill Development
- 100% Skills Development Guarantee
- 100% Non-Cancellation Guarantee
NEW CLIENT GIFT SET WORTH £500
Use code "New500" when booking this course to claim the following:
- FREE £50 Amazon Gift Card
- FREE £150 Training Voucher
- FREE £250 Coaching Voucher
- FREE £50 Leadership CD Set
Upcoming start dates
Suitability - Who should attend?
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
CONFLICT MANAGEMENT COURSE PARTICIPANTS
Our conflict management skills course is the right choice if your delegates are currently in a leadership and management role or are about to step up to this level. Our usual course participants include leaders, managers, executives, partners, and directors.
During our in-house courses, your delegates engage in strategic discussions and exercises with their colleagues, leading to valuable team building. Our approach ensures they learn tools and develop pragmatic skills for team and organisational growth.
Outcome / Qualification etc.
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
ILM ACCREDITATION IN CONFLICT MANAGEMENT
You can order ILM-Recognised certificates for your delegates when booking any of our two-day courses. Our one-day courses count towards half the credits necessary for ILM-Recognised certification. ILM is the UK's premier awarding body for leadership and management. Your delegates have no written assessment or further study. Their ILM-Recognised certificate, which states their name, course title, and course topic, is acknowledged internationally by most human resources managers. Moreover, their accreditation demonstrates they have developed relevant skills and knowledge, giving them an advantage when climbing the career ladder.
Training Course Content
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
CONFLICT MANAGEMENT COURSE MODULES
DIRECTIVE VOCABULARY
- Coordinate your directives, to prevent insubordination and achieve agreement
- Contest other people’s thinking, without attracting offensive or defensive responses
- Collaborate resourcefully with unlikable colleagues, to reduce conflict and discord
ACCELERATED RAPPORT
- Meet your objectives for the negotiation, without forfeiting your relationships
- Nurture and strengthen rapport, by guiding your colleagues’ thinking and behaviour
- Rapidly extinguish intolerance, arguments, and impropriety, to forestall potential conflict
COMMUNICATION STYLES
- Respond to various learning styles, to increase understanding of your viewpoint
- Tailor your negotiation, to the different communication styles of other people
- Incorporate sensory-specific vocabulary, to lift people out of conflicts agreeably
LIE DETECTION
- Stop your team members from exploiting you, by weeding out lies promptly
- Use proven methods for lie detection, which are utilised by the police and military
- Cultivate sensory acuity, to grasp relevant signals that you delete involuntarily
Course delivery details
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
COGNITIVE PSYCHOLOGY COURSE DELIVERY
Book conflict management skills for managers as a tailored in-house training course for your team today. Choose delivery from your premises internationally or one of our UK-wide venues. Your delegates attend the classroom in person or remotely via video conferencing.
IN-HOUSE TRAINING COURSE BENEFITS
- Tailored to your organisation and industry
- Adapted to meet your team's needs
- Book and attend at your convenience
- Break up the course into a manageable format
- Private interaction with our trainer
- Undivided personal attention
DELIVERED FROM YOUR INTERNATIONAL PREMISES
- Attend from the comfort of your premises
- Minimise food and refreshments expenses
- No additional travel and accommodation expenses
- No additional commute time and administration
DELIVERED FROM OUR UK-WIDE VENUES
- Get away from your office for one day
- Choose from eight UK city venues
- Attend prestigious training facilities
- No distractions or interruptions
Reviews
Average rating 4.9
Your enthusiasm is contagious! It inspired us to make positive changes
I am now building loyal relationships with customers
Expenses
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
CONFLICT MANAGEMENT COURSE PACKAGE
YOUR IN-HOUSE BOOKING CAN INCLUDE ANY OF THE FOLLOWING:
- Certificate of Achievement
- Digital Interactive Workbooks
- Hardcopy Workbook Portfolios
- Pre-Course Diagnostic Assessment
- Post-Course Results Assessment
- Post-Course 1-2-1 Email Mentoring
- Post-Course Virtual Coaching
- Post-Course E-Learning
- Trainer Travel and Accommodation @ cost price
- All Day Refreshments (from our venues)
- Hot or Cold Lunch (from our venues)
NEW CLIENT GIFT SET WORTH £500
Use code "New500" when booking this course to claim the following:
- FREE £50 Amazon Gift Card
- FREE £150 Training Voucher
- FREE £250 Coaching Voucher
- FREE £50 Leadership CD Set
Request info
Nicholas Hill International: Leadership & Management Specialists Since 1996
For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services. Our course material is original, ILM accredited, and devoid of PowerPoint! We run masterclasses for senior managers who require strategic intervention and provocative debate....
Intensive leadership training. Excellent but exhausting!