Course description
Changing Energy Related Behaviour
Designed for frontline staff working in a range of organisations who are in a position to provide energy-related advice directly to householders either face-to-face or via the telephone.
The course will look at of some of the theories and findings in the field of decision making, focusing specifically on simple practical things they can do to encourage people to act on the energy-related advice they receive.
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Upcoming start dates
Suitability - Who should attend?
This course is designed for frontline staff working in a range of organisations who are in a position to provide energy-related advice directly to householders either face-to-face or via the telephone.
Outcome / Qualification etc.
- The barriers/ cognitive biases discouraging householders from acting on energy advice
- Some of the key factors influencing decision making
- Actions to encourage householders to act on energy-related advice
Training Course Content
- The main barriers explaining why householders do not always act on energy advice.
- Key factors influencing decision making including significant cognitive biases (for example, loss aversion and social norms).
- Actions to help overcome the key biases and encourage people to act on the advice they are given. This includes framing the message making it personal, relevant and engaging.
- The EAST (make the advice/ intervention Easy, Attractive, Social and Timely) model can be used to increase the likelihood of advice being acted on.
Course delivery details
We offer a programme of webinar dates.
Group webinars and face to face courses are also available upon request.
Why choose National Energy Action
98% of learners were satisfied with the course they attended
More than 4,700 people trained in the past 12 months
More than 30 years of experience as a training provider
Reviews
Average rating 5
Understanding what motivates people to change their behaviour has changed the way we communicate to our residents.
Expenses
OPEN ACCESS WEBINARS
NEA Members
- Not for profit organisations: £70 plus VAT per person
- Commercial organisations: £80 plus VAT per person
Non Members
- Not for profit organisations: £80 plus VAT per person
- Commercial organisations: £90 plus VAT per person
Group webinars are also available upon request, fees to be negotiated.
FACE-TO-FACE / CLASSROOM
This course can also be delivered on a face-to-face / classroom basis, please contact NEA for further details on this option.
Very well put together, organised and structured. Easy to follow, had lots of variety in the course.