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Dealing with Difficult Behaviour - Online

MPW Learning, Online
Length
3 hours
Next course start
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Course delivery
Self-Paced Online
Length
3 hours
Next course start
Enquire for more information See details
Course delivery
Self-Paced Online
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Course description

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Dealing with Difficult Behaviour – Online

Today’s managers regularly have to deal with performance issues. It could be a motivational or attitude problems but it will always affect the person’s ability to perform their job. This session explores the principles and techniques to recognise and deal with difficult behaviour and offer support through to a solution.

Upcoming start dates

1 start date available

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  • Self-Paced Online
  • Online
  • English

Suitability - Who should attend?

For people who may be experiencing challenges from an individual and wish to deal with the situation in a more effective way.

Training Course Content

  • When is it appropriate?
  • Helping style matrix
  • Performance model
  • Effective listening skills
  • Questioning techniques
  • What would you do if…
  • Transactional analysis
  • Life positions
  • Interventions and structure
  • Action planning

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Expenses

MPW Learning delivers this training course in house throughout the UK. The course can be tailored to meet the specific training needs of your team.

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