Course description
Conflict is not a bad thing. However, the way individuals and organisations manage the fall-out (or fail to deal with it), often is. Resolving conflict requires the use of effective communication skills, assertive behaviour, problem solving and negotiating skills. This module develops a greater understanding and self-awareness of your preferred conflict management style, and the communication and interpersonal skills required to manage, resolve and where possible prevent conflict.
Upcoming start dates
Suitability - Who should attend?
This Module has been designed to support anyone who requires support in managing difficult or challenging persons and/or would like to develop a higher level of assertiveness to confidently hold people accountable.
Outcome / Qualification etc.
- Recognise personal style in dealing with conflict and/or confrontation.
- Reflect upon a range of strategies to deal with difficult situations.
- Apply a correction action technique to hold people accountable.
- Conduct difficult conversations with confidence and assertiveness.
Course delivery details
This programme is delivered through a blended learning approach consisting of two half-day Zoom/Microsoft Teams Seminars, 9.15am - 12.30pm. Additional e-coaching is provided between seminars with individual delegates to encourage application of the models, tools and techniques back in the work environment. Alternatively, the Module can be delivered in a full day (9.15 to 16.30).
Why choose Palladium Training and Consultancy Limited
Over 2000 learners across a range of management levels and market sectors attend an ILM National Qualification
Our success can be measured through 98.9% of all learners who have completed their ilm Qualification.
We hold the ILM stamp of approval and hold Direct Claim Status for all ILM National Qualifications.
Reviews
Average rating 5
This Module has made me more self aware of my own style, and the impact that may have on others and how I can develop my own style to get the best out of others so they do well.
Expenses
Total investment for this two half day Module is £280 per person. Alternatively, this Module can be delivered internally to your organisation for a total investment of £2100. Based on a group size of ten persons, this reflects an investment of £ 210 per person. This cost includes all relevant materials but excludes any costs associated with the venue.
Request info
Palladium Training and Consultancy Limited
Palladium Training & Consultancy Ltd, an approved ILM Centre, provides a comprehensive and integrated service for those organisations who value and believe in developing their people. When you select a strategic partner, you look for a provider who will go...
In my role I do have to deal with confrontation/difficult situations regularly, so the skills put forward will be useful for me moving forward when addressing my teams.