Course description
Assertiveness at Work – Online
To be able to operate in any business environment, people must be able to deal with relationships effectively. By using the most appropriate skills, it is possible to turn even the most explosive situation into an outcome where both parties reach an agreeable solution.
During the session, delegates will have the opportunity to explore the tools and techniques of assertiveness and conflict handling through a variety of interactions so that they are able to achieve optimum results in every interpersonal transaction.
Upcoming start dates
Suitability - Who should attend?
For anyone who needs to deal with situations in a more assertive way and achieve a positive outcome.
Training Course Content
- What is assertiveness?
- Assertiveness versus aggressive and passive behaviour
- How to influence effectively
- What are my rights?
- How to say no
- Types of assertiveness
- Giving effective feedback
- Conflict model
- Typical conflict behaviours
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Request info
MPW Learning - Training Experts in Leadership and Business Development
MPW Learning deliver professional training courses to suit a wide spectrum of business profiles, which are designed to enable today's leaders to be more successful in a competitive environment. All professional training programmes are developed to suit the needs of...
Case Studies
Leadership Pathway Programme & MPW Learning Collaboration
In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.