Course description
This live and interactive broadcast session will help knowledge management and learning specialists to understand more clearly the value they can offer and explore the most effective ways to improve their visibility at their firm. With plenty of opportunities for discussion, it will also provide opportunities for benchmarking, peer-to-peer learning and sharing practical tools and techniques for raising your profile inside and outside your organisation.
The session is presented by Hélène Russell, a non-practising solicitor and author of the Law Society’s Knowledge Management Handbook and Practical Projects in Legal KM.
Join Hélène in our virtual classroom as she discusses how each person’s definition of value may differ, the customer buying journey and how can you use this to improve your knowledge services, how you can become a trusted internal advisor, and much more.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
This live broadcast session will help knowledge management and learning specialists and knowledge lawyers to understand more clearly the value that they can offer within their organisations and explore the most effective ways to improve their visibility to those who need their help.
With plenty of opportunities for discussion, it will also provide opportunities for benchmarking, peer-to-peer learning and sharing practical tools and techniques for improving your visibility in your organisation.
What You Will Learn
This live and interactive session will cover the following:
- What is value? How might each person’s definition of value differ and why?
- How can you identify the ‘value’ of those you assist in your organisation?
- Why do your internal clients want what you provide?
- What is the customer buying journey and how can you use this to improve your knowledge services?
- How can you adapt your services, methods and delivery in order to maximise the specialist value that you offer?
- How can you become a trusted internal advisor?
- Practical projects for raising your profile inside and outside your organisation
Expenses
MBL Seminars Limited
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