Course description
Why is it so hard to try to quantify the ROI of KM? What are ‘quantitative’ and ‘qualitative’, and ‘leading’ and ‘lagging’ measurements? What is ‘gaming’ and how do you avoid it?
These questions and many more will be answered in this live and interactive broadcast session with leading trainer Hélène Russell, author of the Law Society’s Knowledge Management Handbook and Practical Projects in Legal KM. It will help law firm leaders and knowledge/learning specialists to understand measurement systems that work for knowledge and learning projects, including the lessons we can learn from other sectors.
With plenty of opportunities for discussion it will also provide opportunities for benchmarking, peer-to-peer learning and sharing practical tools and techniques for understanding of which of your knowledge sharing and learning projects give the best value for money in your organisation.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
This live broadcast session will help law firm leaders and knowledge/learning specialists to understand measurement systems that work for knowledge and learning projects.
With plenty of opportunities for discussions it will also provide opportunities for benchmarking, peer-to-peer learning and sharing practical tools and techniques for understanding of which of your knowledge sharing and learning projects give the best value for money in your organisation.
What You Will Learn
This live and interactive session will cover the following:
- Measurement of ‘knowledge’ v measuring the effectiveness of your knowledge project. Why is it so hard to try to quantify the ROI of KM?
- Understanding which measurements are valued by different audiences
- What are ‘quantitative’ and ‘qualitative’ measurements? Why should you always have both?
- What are ‘leading’ and ‘lagging’ measurements? How they can be useful to predict and forestall challenges in new knowledge projects
- What is ‘gaming’? Practical ideas to avoid ‘gaming’ where possible
- What lessons about measurement can be learned from other sectors?
Expenses
MBL Seminars Limited
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