Course description
This short webinar will highlight the FCA’s Finalised Guidance for firms on the Fair Treatment of Vulnerable Customers (FG21/1), along with subsequent updates and guidance.
Vulnerabilities are being mentioned at every turn, so rather than feel confused, get your head around the key actions your firm should and can be taking.
By the end of the webinar, you will be able to view your firm’s vulnerabilities procedures with greater confidence. It is suitable for financial advisers, paraplanners, compliance managers and office managers.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
This short webinar will highlight the FCA’s Finalised Guidance for firms on the Fair Treatment of Vulnerable Customers (FG21/1), along with subsequent updates and guidance.
Vulnerabilities are being mentioned at every turn, rather than feel confused, get your head around the key actions your firm should and can be taking.
The FCA Consumer Duty means your firm needs a clear policy for its treatment of vulnerable clients, and all of your staff need to be on-board.
By the end of the webinar, you will be able to view your firm’s vulnerabilities procedures with greater confidence.
It is suitable for financial advisers, paraplanners, compliance managers and office managers.
What You Will Learn
This short webinar will cover the following:
- The FCA’s rules and guidelines relating to vulnerabilities
- Different customer needs
- How inclusion by design can evidence your firm’s ethos of inclusivity
Expenses
MBL Seminars Limited
With over 1,000 expert speakers covering more than 3,360 different topics, our course portfolio is vast and can be delivered either online or in-person. With over 450 years of collective professional development experience, we are proud to be trusted to...