Course description
Difficult work colleagues and aggressive clients can create a hostile working environment for you and your employees if they go unchecked. When you or your team are confronted by difficult colleagues or clients, it can be hard to strike the correct balance between everyone’s wellbeing and day-to-day business going uninterrupted.
Adam Reece presents this live and interactive broadcast which is designed to help you recognise ways of handling difficult individuals, develop assertiveness strategies and gain confidence in handling conflict. With this expert insight you will be able to tackle the root causes of conflict, and create a safe and comfortable working environment for you and your employees.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
Difficult work colleagues are found in every single workplace and come in every variety that you can imagine. In a similar vein, difficult clients are part of the cost of doing business. When you are faced with a difficult colleague or client in your service business, it can be hard to know what to do.
This virtual classroom seminar will enable you to recognise ways to handle difficult individuals, develop assertiveness strategies and gain confidence in handling conflict.
Research has shown training in wellbeing in the workplace and mental health awareness has been shown to have an eight fold return in investment from money saved through a reduction in staff turnover, sick leave and absenteeism.
What You Will Learn
This live and interactive session will cover the following:
- Recognise ways in which to handle difficult individuals through assertive behaviour techniques
- Appreciate the role that conflict plays in dealing with difficult people
- Understand the root causes of conflict within the workplace
- Recognise the stages in conflict escalation
- Develop assertiveness strategies
- Understand the difference between passive, aggressive and assertive behaviour
- Gain confidence in handling conflict, criticism and other challenging situations
- Deal effectively with aggressive people and develop skills for defusing anger and calming people down
- Apply the 6 step emergency guide to calm angry clients down
Expenses
MBL Seminars Limited
With over 1,000 expert speakers covering more than 3,360 different topics, our course portfolio is vast and can be delivered either online or in-person. With over 450 years of collective professional development experience, we are proud to be trusted to...