Course description
This webinar focuses on how to manage grievances.
The emphasis is on the use of early resolution and taking a positive and preventative approach.
The session builds knowledge and confidence in handling employee concerns, complaints and grievances objectively, fairly and appropriately in line with internal policies / procedures and best practice.
This webinar can be complemented by separate sessions on ‘Managing conduct’ and ‘Managing capability’.
Upcoming start dates
Suitability - Who should attend?
Anyone in an organisation of any sort with responsibility for managing staff – or with responsibility for advising managers: HR professionals and line managers.
Outcome / Qualification etc.
- UNDERSTAND WHAT CONSTITUTES A GRIEVANCE
- RECOGNISE THE BENEFITS OF PROACTIVELY MANAGING EMPLOYEE CONCERNS AND COMPLAINTS
- BE ABLE TO MANAGE GRIEVANCES INFORMALLY
- UNDERSTAND THE FORMAL STAGES, IN LINE WITH ORGANISATIONAL POLICIES
- KNOW HOW TO HANDLE SENSITIVE AND CHALLENGING ISSUES
- PROMOTE AND SUPPORT A POSITIVE CULTURE AT WORK
Training Course Content
1. Welcome, agenda, overview
- Objectives and agenda
2. What is a grievance?
- Definition of a grievance
- The difference between a grumble and a grievance
- When the grievance procedure applies
3. Managing a grievance
- Understanding the issue and desired outcomes
- Resolving grievances informally
- Formal stages and potential outcomes
- Roles and responsibilities
4. Challenging situations
- Grievance raised against a colleague / manager
- Grievance raised as part of other proceedings
- Legal risks
- Managing emotions
5. Scenarios
- Practical application of learning
6. Creating and sustaining a positive culture
- Your role as manager in promoting a positive culture
- Tips and guidance
7. Action plans and next steps
Course delivery details
This programme can be tailored to particular settings.
This course is offered with two delivery methods:
- Virtual Classroom
- Tailored Group Traing for Groups Up To 12
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Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including open courses, in-house training, webinars and virtual classrooms. We...