Course description
Course Overview
This CPD-accredited course is designed for employee representatives aiming to strengthen their consultation and communication skills. Whether you’re new to the role or looking to enhance existing abilities, this course provides essential tools for effective workplace communication.
Course Content
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CPD Accreditation
Recognised for its quality and professional relevance, supporting continuous professional development. -
Target Audience
Suitable for both new and experienced employee representatives seeking to enhance their impact. -
Skills Development
Develop the skills needed to conduct consultations efficiently and effectively with colleagues. -
Constructive Dialogues
Learn techniques to manage discussions with management in a positive, constructive way. -
Productive Outcomes
Ensure discussions lead to productive outcomes, minimising disputes and fostering a collaborative environment.
Upcoming start dates
Outcome / Qualification etc.
Learning Outcomes
By completing this course, delegates will be able to:
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Maintain a Positive and Enthusiastic Attitude
Cultivate a positive outlook to inspire and motivate others. -
Use Effective Communication to Enhance the Council’s Profile
Communicate effectively to highlight the Council’s role, enhance its profile, and celebrate past achievements. -
Communicate Influence and Leadership
Clearly convey to employees that their role embodies influence and leadership. -
Encourage Realistic Expectations and Goal-Setting
Support employees in setting practical goals and expectations. -
Navigate Discussions Tactfully
Approach discussions with tact to avoid heated arguments and maintain professionalism. -
Provide Timely and Constructive Feedback
Offer feedback after every meeting to ensure clarity and continuous improvement. -
Recognise and Celebrate Successes
Acknowledge achievements and share them with the wider team. -
Deliver a Core Message of Engagement
Emphasise the opportunity for employees to engage, share their views, and be heard by management.
Training Course Content
Training Course Content
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Purpose of the Consultation Forum
Explore the forum’s function as a platform for constructive dialogue and collaboration between employees and management. -
Information, Consultation, and Negotiation
Understand the processes and distinctions between sharing information, engaging in consultations, and participating in negotiations on workplace decisions. -
Employee Representatives: Roles and Responsibilities
Gain a comprehensive overview of key roles and responsibilities, focusing on effective communication and advocacy. -
Skills Required for Effective Representation
Develop essential skills for success, including communication, negotiation, active listening, and conflict resolution. -
Responsibilities to Those You Represent
Recognise your obligation to represent employee's interests, concerns, and rights fairly, transparently, and effectively. -
Participating in Consultation Meetings
Learn how to contribute effectively in consultation meetings, ensuring constructive dialogue and influence. -
Statutory Rights of Representation
Understand the legal rights and protections available to employee representatives. -
Importance of Effective Feedback
Learn techniques for providing meaningful and timely feedback to the employees you represent, fostering trust and engagement.
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Make UK
Make UK provide a range of business services including HR, employment law, health, safety and environment support, consultancy and training. Make UK's portfolio of quality training, endorsed by external industry bodies, covers the whole workforce, with various delivery methods to...