Course description
Course Overview:
This course is designed for front-line managers and supervisors, providing them with essential skills to communicate effectively in the workplace.
Course Content:
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Exploring Communication Methods
Understand the advantages and limitations of various communication methods to select the best approach for different situations. -
Overcoming Barriers
Identify common obstacles to effective communication and learn strategies to overcome them. -
Asking the Right Questions
Master techniques for asking purposeful questions and actively listening to enhance understanding and collaboration. -
Providing Constructive Feedback
Develop skills to deliver clear, factual feedback in a constructive and positive way, fostering a supportive work environment.
Upcoming start dates
Outcome / Qualification etc.
By completing this course, delegates will be able to communicate clearly and effectively within their teams and across the organisation by choosing the most appropriate communication method for each situation. They will also gain assertive communication skills and the ability to provide constructive feedback, reducing workplace tensions and adapting to a more collaborative environment.
Training Course Content
Course Content
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Methods of Communication
Explore various communication methods and understand when to use each one effectively. -
Barriers to Communication
Identify and overcome common obstacles to clear communication. -
Active Listening
Develop listening skills that enhance understanding and engagement. -
Questioning Techniques
Master techniques for asking effective questions to gain clarity and insight. -
Assertive Communication
Build confidence in expressing ideas and opinions assertively. -
Giving Feedback & Presenting Facts
Learn how to deliver feedback and convey information in a clear, factual, and constructive manner. -
Effective Team Participation and Collaboration
Strengthen team dynamics through effective participation and collaborative practices.
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Make UK
Make UK provide a range of business services including HR, employment law, health, safety and environment support, consultancy and training. Make UK's portfolio of quality training, endorsed by external industry bodies, covers the whole workforce, with various delivery methods to...