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Improving Patient Experience and Clinical Excellence Healthcare Training Course - CPD Certified

Maguire Training, Online (+1 locations)
Length
1 day
Next course start
Enquire for more information (+4 start dates)
Course delivery
Virtual Classroom, Blended, In Company, Classroom
Length
1 day
Next course start
Enquire for more information (+4 start dates)
Course delivery
Virtual Classroom, Blended, In Company, Classroom
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Improving Patient Experience and Clinical Excellence Healthcare Training Course - CPD Certified

Maguire Training

Improving Patient Experience and Clinical Excellence

Recent reports have highlighted the need for doctors (and others) working in healthcare to focus fully on putting the patient first.

This workshop focuses on the key skills and competencies which will enable any individual to ensure this happens. Covering a range of elements including, what constitutes good service, to managing expectations of patients through effective communication.

Upcoming start dates

Choose between 4 start dates

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  • In Company
  • United Kingdom
  • English

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  • Classroom
  • United Kingdom
  • English

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  • Virtual Classroom
  • Online
  • English

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  • Blended
  • Online
  • English

Suitability - Who should attend?

All healthcare professionals who have not received formal training on the subject or who are in need of a refresher.

Outcome / Qualification etc.

CPD Points: 6

Learning Outcomes

By the end of this programme, the delegate can:

  • Define 5 issues that patients may highlight with their care
  • Determine three differentiators between ‘customers’ and patients
  • Identify 5 benefits of being patient focused
  • List 5 moments of truth in a patient consultation
  • Name the three elements of the Triad for creating rapport
  • Recognise different patient personalities and respond accordingly
  • Use practical influencing techniques within time limited appointments
  • Define three ways to ‘keep your cool’.

Training Course Content

Module 1: What is good patient experience?

  • Discussion-what is good service and what does it mean to you?
  • Taking responsibility
  • The perception of the patient
  • The benefits of being patient focused
  • Identifying moments of truth (MOT’s)
  • Handling complaints and difficult situations
  • Turning problems into advantages
  • Maintaining energy and enthusiasm
  • Maintaining a positive mental attitude

Module 2: Building strong patient relationships

  • Understanding your patients’ needs
  • Managing people and expectations
  • Building partnerships
  • Involving the patient in their treatment plan

Module 3: Recognising different personality styles and responding accordingly

  • Influencing others
  • Communication skills
  • Use of language
  • Using voice and words to powerful effect
  • Problem solving / Decision making techniques
  • Keeping cool under pressure
  • Individual / Group feedback and analysis
  • Review personal strategy
  • Course Close

Expenses

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Maguire Training
20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire

For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...

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