Course description
Customer Service Coaching
Good customer service is a cornerstone of every successful business. Are your employees already providing excellent customer service or, are there areas where they need a little polishing?Regardless of your exact circumstances, there are always opportunities for improvement. Giving your workforce the tools, resources and inspiration to deliver exceptional customer service will ensure your team keeps your clients happy and loyal.This course is designed to develop the coaching skills of customer service managers, supervisors and team leaders, as well as showing them how to create and maintain a customer-focused climate. By the end of the course, delegates will have a clear idea of their role as coach and be equipped with the tools they need to deliver powerful coaching sessions whether one-on-one or to larger groups. They will also have a draft coaching plan which they can immediately put into action on return to their workplaces.
Suitability - Who should attend?
Customer Service supervisorsTeam leadersCustomer Service ManagersContact Centre managers
Outcome / Qualification etc.
Customer Service supervisorsTeam leadersCustomer Service ManagersContact Centre managers
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London Training for Excellence - A Leading International Training Provider
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving...