Course description
HR professionals are liaisons between employees, department heads and CEOs. They manage tasks that need to be completed by different people and departments. HR administrators and officers are constantly requested to expand their existing knowledge and skill set.
HR practitioners who have a deeper knowledge of relevant areas and more practical skills generate more opportunities in the corporate world. The following are the fundamental skills every HR manager must have.
This Pioneer Skills for the HR Professionals Course will enrich the HR professional's knowledge in the areas of organizational structures, organizational systems, HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR professionals.
Upcoming start dates
Suitability - Who should attend?
This Pioneer Skills for the HR ProfessionalsCourse is ideal for:
- Professionals or Supervisors acquiring responsibility for the HR or Personnel Function.
- HR or Personnel Generalists.
- Specialists returning to, or moving to, a Generalist Role.
- Established HR Professionals wishing to obtain new ideas.
- Newly appointed HR professionals.
- Professionals or Supervisors or Team Leaders who wish to improve their knowledge of professionalHR.
Outcome / Qualification etc.
By the end of Pioneer Skills for the HR ProfessionalsCourse, participants will be able to :
- Performance management, reward, and remuneration
- Identify the role of HR administrators within the HR structure of their organization
- List and develop competencies required for successful HR administrators
- Distinguish between various types of organizational structures and develop structures using Microsoft visio
- Describe the core functions of HR systems and determine business requirements for their organization’s HR system
- Develop HR reports using different types of graphs and templates
- Select legal documents required to collect and maintain for employees.
- Create their organization’s employee handbook
- Develop sample HR reports
- Increase the basic skills of conflict resolution
- Training on techniques for handling HR related situations
- Understanding the importance of customer service in HR
Training Course Content
Day 1
Introduction to Human Resource
- Methodology of communication in HR
- Relation of listening and empathy
- Concept of “STAR and FACT” techniques
- Concept of “Probing and Leading” techniques
- Understanding the fundamentals of public speaking
Day 2
Departments in Human Resource
- Understanding the client centric HR department
- Importance of customer service in HR
- Understanding the concept of “Internal vs External” customer
- Developing a mentality of customer service in HR
Day 3
Preparing HR Reports
- Introduction on Business writing
- Preparing HR reports
- Identifying and correcting mistakes while writing HR reports
- Explanation with examples of certain HR reports
Day 4
Resolution of Conflict
- Methodology of conflict
- Influencing skills for resolving conflict
- Understanding the concept of TKI conflict model “Thomas-Kilmann Conflict Model”
Day 5
The Way Forward
- Understanding Motivation and Avoiding a Simplistic Approach
- Where Pay and Reward Fit with Motivation
- The Messages for Leaders
- Evolution of HR from Tactical to Strategic
- Employee Relationship Management
- The Personal Skills needed for the New Roles
- Influencing Skills
- Managing Conflict
- Assertiveness
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...