Course description
The chief operating officer (COO) is a senior executive tasked with overseeing the day-to-day administrative and operational functions of a business. The COO typically reports directly to the chief executive officer (CEO) and is considered to be second in the chain of command.
Most often, the COO’s role is to lead the group’s operation and logistics activities in order to transform the business into a cost-effective financial institution.
This Chief Operating Officer (COO) Programme explores the key skills, tools, and approaches needed to become a high-performing COO.
Upcoming start dates
Suitability - Who should attend?
Chief Operating Officer (COO) Programme is ideal for :
- Existing and aspiring COOs
- Head of Operations
- Risk Managers/Director’s
- Control Function Managers
Outcome / Qualification etc.
At the end of the Chief Operating Officer (COO) Programme you will learn :
- In-depth discussion of the roles and responsibilities of the COO
- Understand how the role fits into the organisation
- Introduction of various tools and methods for developing and using the best metrics to measure cost effectiveness, operating risk, profitability, customer service quality etc.
- How to motivate and retain the right people
- Guidance in how to address internal political as well as practical challenges in executing the COO role
- How to communicate and report effectively as a COO
Training Course Content
Day 1
COO Roles and Responsibilities
- COO Role and Responsibilities – open to interpretation; kinds of COO, definition is key to success
- C Suite Interactions
- Capability framework
- Leadership and influence
Organisation and Governance
- Corporate Governance – International and UK Corporate Governance Codes
- Laws vs Governance
- Directors and Boards of Directors – Effective Boards
- Directors’ duties and responsibilities
- Working with non executive directors
- Diversity in the Boardroom
- Legal Entity Management
- Enterprise Risk Management
- Regional Hub and Spoke Models
- Parent Subsidiary relationship
- Joint Ventures – challenges and management
- Family Firms
- Private Equity backed firms
Day 2
COO Role in Strategy and ImplementationFormulating Strategy
- The strategy Process
- What makes a good strategist
- Involvement
- Framework for process
- Delivering value
- Case Study:Strategy Process, good strategy vs bad strategy
- External analysis. Pestle,5 Forces
- Probability/ Impact
- Competitive landscape
- Stakeholder Power/Interest
- Key Success Factors and capabilities, VRIN
- Developing strategic options
- Ansoff Grid
- Numerous other models
- Innovation, Blue Ocean
Day 3
Joint ventures and alliances
- Acquisitions and mergers
- Acquisition strategy
- Why so many fail
- Acquisition cases
- Working on an acquisition
- Implementation obstacles
- Integrating businesses
- Culture alignment
- Drawing a blueprint for implementation
- Strategy Implementation
- Obstacles
- Aligning Key Success Factors to KPI’s
- Balanced Scorecard
- Board Dashboard
- Review process
- Having the right strategic conversations
Day 4
COO Role in Regulation and Reporting
- Rationale, types, limitations of regulation
- Principle Regulators
- Key Issues and Regulatory Change
- Regulatory Reporting
- Compliance Processes
- Environmental reporting
- Ethics and social responsibility
- Partnering with the Regulator
COO Role in Strategic Risk Evaluation
- Types of Risk
- The risk culture
- Fraud, Bribery and Corruption – Bribery Act 2010, FCPA
- Operational Risk Three Lines of Defence
- KRIs and KPIs
- Control Frameworks
- Relations with Internal and External Audit
- Managing a crisis
Day 5
Tracking progress, measuring success and reviewing performancеMaximising Shared Services Delivery
- Compliance
- Finance
- Management Accounts and Statutory Financial Reports
- Budgeting
- Treasury
- Role in Expense Management
- Human Capital
- Learning Organisation
- Performance Management
- Role of technology
- Key takeaways and lessons learnt
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...