Will be very useful to me

Very engaging . Interesting and useful

Thank you for such an insightful day

We have regular customers who complain about their energy prices, as a call centre in Manchester, our staff needed to be equipped with skills to deal with difficult customer suc...

Our retail employees encountered a range of complaints from our customers over the previous 6 months due to our company expanding, this in-house course delivered at our Warringt...

Well paced complaint handling training course with practical examples I could relate to as a customer services manager.

One of the best highlights of this complaints course was the breakaway sessions and team group training activities. So much fun and the time past so quick. The training packs pr...

Powerful, Fun and the best customer complaints training course we have been on.

Corporate clients can sometimes be very stressful to deal with such is the value of the account, this complaints training course provided exactly what we needed as the training ...

Paul Kitchen of Live And Learn Consultancy Ltd delivered a fantastic course for our manufacturing team in Manchester. The day was filled with knowledge, he was responsive to our...

Our engineering team found it challenging and de-motivating to constantly deal with customer complaints, Live And Learn Consultancy provided our staff with excellent techniques ...

Going into the training day some of our employees felt slightly unconfident, however the trainer was really accommodating and the course provided a range of key skills for us to...

This 1 day Complaints Training Course in London offered our staff the understanding of what can be achieved when it comes to difficult complaints and how to deal with them effec...

Best complaints training course I have attended, looking forward to a refresher next year.

Finally a course I could enjoy and really get a lot out of, looking forward to applying my new found techniques to challenging customers.

Looking to enhance your communication skills for dealing with complaints? This course really does a great job as it provides highly practical tools to deal with objections, hand...

Filled with fun games, powerful theory and a trainer our staff could relate to. Would really recommend this Customer Complaints Handling Training Course to all UK companies!

Wow, training materials for this complaints training course was outstanding, really enjoyed the training day, thank you to all the staff at Live And Learn Consultancy Ltd.

Live And Learn Consultancy really provided a professional training experience, our Newcastle call centre was really struggling with difficult customers however after undertaking...

One of the best Customer complaints training courses our team have attended to date, the trainer kept our team engaged right the way through.

Being a vibrant company in London with a lot of competition, handling complaints was high on the agenda. This course provided our staff with fantastic tools which we can apply i...

I felt that today’s Live & Learn experience on customer service training to be very informative. Feel very positive about putting what I’ve learnt into practice. Thank you!

J...

Very approachable tutor, engaging and pro active. Very good training materials and key course notes. Overall an enjoyable session.
Andy - Taylor Rose Law