Course description
Delegates will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.Our Workplace Diversity course will help you understand what diversity is, and how they can create a more diverse environment.
They will be instructed on how to use active listening and employ effective questioning techniques.
By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.
Upcoming start dates
Suitability - Who should attend?
You don’t need any special equipment for this course, just a PC or Mac to watch the videos and a pen to take notes if you are using the eLearning modules. There are no pre-requisites for this training, hence anyone can attend.
Training Course Content
- Module One: Getting Started
- Module Two: Understanding Diversity
- Module Three: Understanding Stereotypes
- Module Four: Breaking Down the Barriers
- Module Five: Verbal Communication Skills
- Module Six: Non-Verbal Communication Skills
- Module Seven: Being Proactive
- Module Eight: Coping with Discrimination
- Module Nine: Dealing with Diversity Complaints as a Person
- Module Ten: Dealing with Diversity Complaints as a Manager
- Module Eleven: Dealing with Diversity Complaints as an Organization
- Module Twelve: Wrapping Up
Course delivery details
Direct delivery via tutor-led training session, offering you interactive training in a small classroom setting or engaging eLearning modules. The sessions are packed with exercises and hands-on experiences, thus enabling you to translate what you have learnt in the course to the workplace and professionally.
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Lion Heart Consulting
LH consulting is your premier destination for accredited courses. Whether you are complete beginner or veteran looking to gain your professional qualification or up skill your soft skills, we offer a full range of courses. We consider that giving your...