Holiday Rep Diploma Training Course

What you Will Learn

• Understand your role as a holiday rep and how to secure yourself a position at a luxury resort.
• Get to know the career prospects for holiday reps from what traits tour operators look for to your certifications, passport and more.
• Know what types of holiday reps there are and the importance of being able to work as part of a team.
• Get a good understanding of British tourism and how age old traditions still play a role today.
• Receive valuable information on the different sectors associated with travel and tourism. Learn what makes the travel industry thrive.
• Learn how economic factors can influence your career moving forward, along with threats to the tourism industry at any given time.
• Identify the top qualities you need to have to ensure you are a team player. You will also learn how to sustain high team morale.
• Know your duties from health and safety to responsibilities, entertainment and more.
• Learn how to present yourself in a professional manner from uniforms to behaviour. This module will also provide you with valuable information on protecting yourself and occupational hazards you need to be aware of.
• Understand the legal side of the job. Know the Trade Descriptions Act, the Disability Discriminations Act and why you need to understand Denied Boarding Legislation.
• Get a firm understanding of guest safety from tips and advice to why it's so important.
• Learn how to deal with customer complaints effectively from resolving disputes to dealing with difficult customers.
• Understand the administrative tasks of the job, including reporting, cash handling and currency conversions.
• Learn how to hold the perfect customer meeting that makes a lasting impression.
• Get a good understanding on the basics of selling with valuable information on sales presentations to help you achieve success.
• Know how to handle transfers quickly and effectively to ensure the highest level of service at all times.

Benefits of Taking the Holiday Rep Diploma

There are numerous benefits to choosing to complete the holiday rep diploma. This is an entry level course and no previous experience or knowledge is required in order to register, but it is also a worthwhile course for those within the travel industry that haven't completed a qualification, helping them improve their chances of a successful career in the future.

The benefits of completing this course include:

• Up to date content that you can rely on.
• Get to understand the role of a holiday rep to help you complete your job to the highest standard at all times.
• Gain the confidence you need when managing clients.
• The course will open doors for you and help you achieve success in the travel industry.
• The course is industry recognised.
• On completion and successfully passing the multiple-choice test, you can download and print your certification immediately.
• The course can be studied at any time on any device with a connection to the internet offering convenience.
• Overall the course takes approximately fifteen hours to complete.
• You have access to experienced tutors throughout your study.