Course description
Knowledge Capture Certification (Online)
Does your organization suffer from "reinventing the wheel," or knowledge silos?
Knowledge Jam is a process for using facilitated conversation to get out hidden know-how from teams and experts, and to put it to work in a way that ensure it goes to use. It is built around the disciplines of facilitation, conversation, and translation, and draws on the practices of organizational psychology, innovation, and strategy.
Kate Pugh will take students through the process, and we will explore how Knowledge Jam can help when Knowledge is at risk, such as in any corporate change, such as executive transitions, merger integrations, moving virtual, and expansion.
We'll also learn how to successfully set up and rationalize a Knowledge Jam program for your own team and organization.
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Upcoming start dates
Outcome / Qualification etc.
- To Facilitate a “Knowledge Jam”
- Rationale and Cost of Knowledge Transactions
- Facilitation/Elicitation Methods
- Useable, Real-World Techniques you can apply today!
Training Course Content
Topic 1: Why is Tacit Knowledge a Thorny Problem?
- Rationale and cost of knowledge transactions
- Barriers
Topic 2: Facilitating a Knowledge Jam with the 3 disciplines
- Five steps for the knowledge
- Facilitation/Elicitation methods
- Conversation methods
- Translation methods
Topic 3: Let’s Jam!
- Practicing the five steps
- Review and individual personal development planning
Topic 4: Being the “Convener” in your Organization
Course delivery details
E-Learning (self-paced, 20 hours), Exam and Certificate
Students take the KMI "Foundation" course online, plus the online Knowledge Capture Master Course.
Expenses
Program Fees
- Standard Rate - US $ 1995.00
- Government/Military and Non-Profit Rate - US $ 1795.00