Course description
ITIL® 4 Strategist: Direct, Plan and Improve
The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS.
This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
Upcoming start dates
Outcome / Qualification etc.
What You Will Learn
At the end of this course, participants will be able to:
- Understand the key concepts of direction, planning, improvement
- Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement
- Understand and know how to direct, plan, and improve value streams and practices
Training Course Content
Course Introduction
- Let’s Get to Know Each Other
- Course Overview
- ITIL® 4 Certification Scheme
- Course Learning Objectives
- Course Components
- Course Agenda
- Exercises
- Case Study: Axle Car Hire
- Case Study: HandyPerson on Demand
- Exam Details
Core Concepts of DPI
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of Direction
- Basics of Planning
- Basics of Improvement
- Other Core Elements
DPI through Service Value Chain and Guiding Principles
- Key Terms Covered in the Module
- Module Learning Objectives
- DPI of the SVS
- DPI of Guiding Principles
Role of Direction in Strategy Management
- Key Terms Covered in the Module
- Introducing Strategy Management
- Developing Effective Strategies
Implementation of Strategies
- Key Terms Covered in the Module
- Module Learning Objectives
- Managing Risks
- Making Decisions through Portfolio Management
- Directing via Governance, Risk, and Compliance (GRC)
Introduction to Assessment and Planning
- Key Terms Covered in the Module
- Module Learning Objectives
- Core Concepts of Assessment
- Conducting Effective Assessments
- Core Concepts of Planning
Assessment and Planning through VSM
- Key Terms Covered in the Module
- Module Learning Objectives
- Introducing VSM
- Developing Value Stream Maps
- Knowing More About VSM
Measurement, Reporting, and Continual Improvement
- Key Terms Covered in the Module
- Module Learning Objectives
- Measurement and Reporting
- Alignment of Measurements and Metrics
- Success Factors and Key Performance Indicators
- Continual Improvement
Measurements and Continual Improvement through Dimensions and SVS
- Key Terms Covered in the Module
- Module Learning Objectives
- Measurements for the Four Dimensions
- Continual Improvement of the Service Value Chain and Practices
OCM Principles and Methods
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of OCM
- OCM throughout DPI and Service Value Chain
- Resistance and Reinforcement
Communication Principles and Methods
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of Effective Communication
- Communication with Stakeholders
SVS Development Using Four Dimensions
- Key Terms Covered in the Module
- Module Learning Objectives
- Organizations and People in the SVS
- Partners and Suppliers in the SVS
- Value Streams and Processes in the SVS
- Information and Technology in the SVS
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