Course description
ITIL® 4 Strategist - Direct Plan and Improve (DPI)
Course Overview:
The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course is a central component of both the ITIL Managing Professional and ITIL Strategic Leader designations. This comprehensive course is essential for any ITIL 4 professional seeking to enhance their skills and advance their career in IT service management. Participants will acquire practical skills to establish a culture of continuous learning and improvement within their IT organization, driving strategic direction and organizational success.
The objectives of this course are to:
- Understand the Key Concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Organizational
- Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
This is a Virtual Instructor led course.
Outcome / Qualification etc.
Course Objectives:
- Understand the role of the ITIL 4 Strategist in directing, planning, and improving IT services.
- Develop practical skills to establish a culture of continuous learning and improvement within the organization.
- Gain insights into aligning IT initiatives with strategic objectives and organizational goals.
- Learn how to plan and implement effective strategies for driving organizational change and improvement.
- Explore best practices for optimizing IT processes, services, and workflows.
- Prepare for the ITIL 4 Strategist: Direct, Plan, and Improve (DPI) certification exam.
Course Outline:
Module 1: Introduction to ITIL 4 Strategist: DPI
- Understanding the role and responsibilities of the ITIL 4 Strategist
- Overview of the DPI certification and its relevance to IT service management
Module 2: Establishing a Culture of Continuous Improvement
- Defining the principles of continuous improvement in IT service management
- Creating a conducive environment for learning, experimentation, and innovation
Module 3: Aligning IT Initiatives with Strategic Objectives
- Identifying strategic objectives and organizational goals
- Mapping IT initiatives to strategic priorities and business outcomes
Module 4: Planning and Implementing Improvement Strategies
- Developing actionable improvement plans and strategies
- Implementing change management processes to drive organizational improvement
Module 5: Optimizing IT Processes and Services
- Assessing and optimizing IT processes for efficiency and effectiveness
- Enhancing service quality and customer satisfaction through process improvement
Module 6: Performance Measurement and Metrics
- Establishing key performance indicators (KPIs) for measuring IT performance
- Using metrics to track progress and drive continuous improvement
Module 7: Case Studies and Best Practices
- Analyzing real-world case studies of successful DPI implementations
- Identifying best practices for directing, planning, and improving IT services
Module 8: Exam Preparation
- Reviewing key concepts and principles covered in the course
- Practicing sample exam questions and scenarios
- Preparing for the ITIL 4 Strategist: Direct, Plan, and Improve (DPI) certification exam
Join us for the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course and gain the practical skills and knowledge needed to drive continuous improvement and strategic direction within your IT organization.
Why choose Churchill Square Training & Development
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Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
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Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...