Course description
Business Relationship Management Professional (BRMP)®
Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners.
The BRM Discipline rests on solid research-based foundations verified and enhanced over a decade of successful implementations in leading organizations across the world. Proven to be equally effective for shared services including Human Resources, Finance, Legal, external service providers and others, BRM practices have enjoyed widespread adaptation in IT.
The Business Relationship Management Professional (BRMP) training and certification program provides a foundational understanding of business relationship management (BRM) for individuals at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. In other words, this course provides the “why” and the “what” – “why” business relationship management is important to your organization and “what” a BRM capability does to add value to your organization.
This interactive course, with discussions, partnering activities, and periodic knowledge checks, will provide you with the opportunity to apply learning to your unique organizational situations, creating solutions that you can use immediately upon returning to your workplace. This practical knowledge will allow you to demonstrate immediate value in your role, as well as prepare you for the BRMP Certification exam.
Upcoming start dates
Outcome / Qualification etc.
What You Will Learn
This course provides a foundational understanding of Business Relationship Management. Upon completion of the BRMP® course, participant will be able to demonstrate their understanding:
- Explain what business relationship management is and the value it provides to an organization
- Articulate the need for an organization to move beyond traditional goals of profit and products to encompass those that are appropriate for a relationship-centered organization
- Describe the importance of integrating business relationship management into every element of their organization
- Define the importance of educating their organization that a mature BRM capability will evolve culture, build partnerships, drive value, and satisfy purpose
- Apply business relationship management to their organization’s triple bottom line of people, purpose, and planet
- Explain the basic knowledge, skills, and mindsets of the business relationship management role
- Clarify the core business relationship management approaches, tools, and templates used to achieve results
- Illustrate the value and impact the BRM capability has on an organization by completing a draft of the BRM Capability Workbook
Training Course Content
BRM Introduction – The Bigger Picture
- Why BRM = why now?
- Relationship-centered organization
- Theory of “relationshipism”
- Triple bottom line
- BRM defined
- Activity domains
- BRM challenges
BRM Capability
- BRM capability framework
- Organizational purpose and strategy
- Now-to-new
- Evolve culture
- Build partnerships
- Drive value
- Satisfy purpose
- Limitless growth and improvement
BRM Capability – Evolve culture
- Evolve culture framework
- Purposeful narrative
- Desired behaviors
- Influential relationships
- Personal growth
BRM Capability – Build partnerships
- Build partnerships framework
- BRM role competency model
- Relationship maturity and quality
- Partnering mindsets
- Relationship discovery
- Relationship nurturing
BRM Capability – Drive value
- What is value?
- Types of value
- Sources of value
- Drive value framework
- BRM role competency model
- Value discovery
- Value realization
- Value results
BRM Capability – Satisfy purpose
- Satisfy purpose framework
- BRM role competency model
- Through the BRM capability
- Through the triple bottom line
- Social value
BRM Capability – Wrap-up
- Evolve culture capability framework
- Build partnerships capability framework
- Drive value capability framework
- Satisfy purpose capability framework
BRM Role
- Our purpose and what we believe
- Role clarity
- Single point of focus
- BRM Code of Ethics
- BRM Role Competency Model
- BRM mindset
- Scope of BRM role
- BRM role with organizational factors
BRM Team
- Our purpose and what we believe
- BRM team definition
- BRM team purpose, mission, and vision
- Assessing the value of a BRM team
- Organizing a BRM team
- Leading a BRM team
- Transition management
- Coaching BRMs
Closing – BRM Key Learnings
- Key learnings from each module
Closing – BRMP Course Wrap-Up
- What to do in the next 30/60/90/365 days
- Digital badge
- After passing the exam
- Recap learning objectives
- Review learning objectives
- Review expectations
- Course feedback
Why choose IIL Europe
2,000,000+ people trained by IIL
50,000 annual online conference visitors
2,000+ companies have chosen to partner with IIL as their Learning Partner
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