Customer Service Apprenticeship Standard

CUSTOMER SERVICE APPRENTICESHIP STANDARD: Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social e Customer Service Practitioner apprenticeship is a minimum of 12 months and should typically be completed within 18 months. You will be required to attend college 1 day a week.