Course description
Essential Assertiveness Skills – Classroom or Live Virtual Classroom
Assertive individuals achieve better results. They possess the confidence to advance projects and tasks by making timely, logical decisions that lead to mutually beneficial outcomes.
Hamilton Mercer’s Methodologies™ help individuals build assertiveness skills, enhancing both performance and relationships with colleagues and customers.
Upcoming start dates
Suitability - Who should attend?
This course is designed for individuals at any experience level or seniority who wish to enhance their personal performance, well-being, and work-life balance.
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
Learning Objectives
Upon completing this course learners will be able to:
- Communicate with confidence, clarity and certainty.
- Establish healthy boundaries and have the confidence say no to requests.
- Persuade and influence others in a fair-minded way, to achieve ‘win-win’ outcomes.
- Apply the correct level of assertion when resolving discrepancies, managing conflict and dealing with manipulative people.
- Reveal the consequences of a person’s unwanted/inappropriate actions in an - empathetic and non-threatening manner.
Return on Investment
Performance outcomes include:
- Uplifted self-esteem, confidence and empowerment.
- Greater resilience and self-awareness.
- Increased ownership of thoughts / feelings / actions.
- Greater levels of recipient attention, trust and respect.
- Reduced stress levels and anxiety.
Course Content
Module 1: Assertive Mindset: Personal Rights, Self-Awareness & Resilience
Learning Outcomes
- Recognise the general philosophy of assertiveness and embrace your right to be assertive.
- Take ownership of thoughts, feelings and actions to reduce stress.
- Remain calm under pressure and make better decisions.
Methodologies
- Introduction to Assertiveness
- Conditioning & Coping Techniques
Module 2: Assertive Communication: Verbal and Non-Verbal Techniques
Learning Outcomes
- Demonstrate certainty and build the trust of others.
- Establish relationships based on respect and trust.
- Communicate with confidence, clarity and influence.
Methodologies
- Behaviours Overview
- Factors of Body Language & Voice
- Language Skills: Do’s and Don’ts
Module 3: Assertive Address: Feedback, Boundaries & Consequences
Learning Outcomes
- Select the correct levels of assertion.
- Respond appropriately to manipulative people (Passive-Aggressive / Covert Aggressive).
- Present the consequences of people’s actions in a non-threatening manner.
Methodologies
- Recognising and Managing Manipulative Behaviours
- Giving Constructive / Behavioural-Focused Feedback
Module 4: Assertive Negotiation: Structure, Persuasion & Outcomes
Learning Outcomes
- Know when to be helpful, when to say no to requests (with confidence and clarity) and when to compromise.
- Communicate persuasively while working toward ‘win-win’ outcomes.
Methodologies
- When to Compromise
- Making and Refusing Requests Assertively
Top 10 Awards
Top 10 Winner - 2024
We're delighted to announce that Hamilton Mercer is a winner of our Top 10 Courses 2024 in Top 10 Self Esteem, Confidence, and Assertiveness Courses.
Each year, we select the top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
Course delivery details
Classroom, Virtual Classroom, In Company, Blended
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 250,000 learners trained
Founded in 2007
Reviews
Average rating 4.8
Claire was a great trainer who delivered the course very well, it was clear and precise. We were able to learn the differences between passiveness, assertiveness and aggressiven...
It made me more self aware and be more empathetic and not be behaviour focused but rather issue focused. This will help me to manage effectively my team. Thanks Claire
Expenses
Option 1: Scheduled Courses
- Location: Covent Garden, London
- Live Virtual Training: from £395+vat per learner.
- Classroom Training: from £495+vat per learner.
Multiple booking discounts and charitable discounts are available. Please contact us for further information.
Option 2: Tailored In-house Training
- Location: Your choice (worldwide).
- Live Virtual & Classroom Training: please contact us for pricing.
Request info
Top 10 Awards
Top 10 Winner - 2024
We're delighted to announce that Hamilton Mercer is a winner of our Top 10 Courses 2024 in Top 10 Self Esteem, Confidence, and Assertiveness Courses.
Each year, we select the top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer CPD Accredited courses at your offices - worldwide or...
The course was very informative and interesting. The session was very interactive, enabling everyone to participate in the session.