Course description
Information Communications Technician Level 3
Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.
This level 3 apprenticeship programme builds knowledge and understanding across key technical themes including data quality and types, modelling, and regulatory knowledge, as well as developing communication and presentation skills.
Learners on this programme will be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance. They may work alone or as part of a team but will escalate problems in line with their organisation’s policies and Service Level Agreements.
Upcoming start dates
Suitability - Who should attend?
Relevant to
Individuals looking to develop knowledge and understanding across key technical skills
Entry requirements
Apprentices without Level 2 English & Maths will need to achieve this prior to taking the End Point Assessment
Outcome / Qualification etc.
Programme outcomes
For employers
Businesses can develop high-performing technical talent from within. The ICT Level 3 apprenticeship is designed to equip learners, and in turn their organisations, with the skills and competencies they need to thrive in roles overseeing critical IT systems infrastructure.
For learners
Individuals can gain the skills required to progress their careers in a range of IT systems roles. Besides developing core technical knowledge, the programme also helps learners develop the necessary skills and behaviours to communicate, present, and business-partner effectively.
Training Course Content
Build a foundation
- Induction to ICT
- Self-analysis & target setting
- Communication & presentation skills
Deepen your understanding
- Data quality & types
- Analysis & statistics
- Visualisations
Excel and exceed
- Regulation & security
- Algorithms
- Ethics & innovation
- Modelling
- Blending
- Databases
- Future learning
End Point Assessment EPA
- Synoptic project with questioning, professional discussion supported by portfolio
Specialisation options
- Foundational principles covered as standard
- This programme gives learners the option to specialise
- Support Technician route - suitable for generic IT support roles
- Network Technician route - specifically supporting networks
- Both cover regulations, security & ethics
Course delivery details
Programme features
- Immersive workshops and sessions
- Regular development meetings with expert Coach or Trainer
- Evidence workplace tasks to prove skills and behaviour
Please note that this is a blended learning course, with both onsite and virtual classroom sessions.
Expenses
£15,000