Course description
Enhance your career and boost your management skills with our Office Management Level 3 online course.
Upcoming start dates
Training Course Content
Unit 1: Responsibilities of an Office Manager
- Role and responsibilities of an office manager
- Managing and maintaining the office environment
- Skills and requirements
- Managing technology in the workplace
Unit 2: Managing Customer Service Within an Office Environment
- Manager’s role in ensuring the team deliver excellent customer service
- Developing action plans of how to handle difficult customer situations and complaints
- Applying a customer service framework
- Requirements of customers within organisations
Unit 3: Managing an Office Team
- Recruitment and selection process within a business
- Monitor and manage staff performance
- Coordinating and prioritising team activities
- Training and development for office staff
Unit 4: Managing Processes and Procedures Within an Office Environment
- Customer data legal requirements
- Administrative processes
- Policies and processes
- Policies and processes for office tasks
Unit 5: Legal Aspects of Managing an Office Premises
- Health and safety legislation
- Consumer law
- Equality legislation and implications
- Discrimination and bullying within the workplace
Unit 6: Communication Requests of an Office Manager
- Communication styles
- Communication styles for stakeholders
- Monitoring communication within a team
- Interpreting own skills against the requirements of an office manager
Course delivery details
Split into 6 units, every element of this course seeks to expand your understanding of office management, so you can achieve the theoretical knowledge you need to apply these skills within real and practical settings.
This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.
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Association of Learning
Get qualified from the comfort of your own home. There’s no better time to rediscover yourself and be your best. Join the thousands of students who have upskilled and gained a recognised qualification from home, with our flexible courses designed...