Course description
Do you want to become the best receptionist on the market, or are you already one but want to fine-tune your skills? In the Certified Receptionist training, you will provide all the right tools to stand out from the rest on the market.
In today's business world, customer service needs to be fast and efficient – and above all, honest. It's called customer awareness. This training will teach you all of these qualities that are required of today's receptionists.
The work of a receptionist is a varied profession. Some companies have a large volume of calls and visitors every day, while others have a slower pace. The companies sometimes have a pure receptionist service, but quite often more tasks are included: such as handling conference bookings and purchasing, as well as keeping order in common areas. Sometimes simple administration work is also included.
Upcoming start dates
Suitability - Who should attend?
If you want a varied job and meet many different people during your working day, this is the right profession for you.
Outcome / Qualification etc.
After completing the training, you will be well informed about how to respond and act in all situations that may arise in the workplace during the day. The goal is always satisfied customers as this benefits the workplace.
Furthermore, you should be able to handle your employees' requests for possible help, as well as be able to handle several tasks at the same time as it is a daily life for receptionists.
Degree title
Certified Receptionist
Training Course Content
MODULE 1
ADMINISTRATION
- Introduction
- Tasks
- Conference
- Marketing
- Home page
- Telephone service
- External and internal communication
- Written communication
- Letter
ASSIGNMENT
MODULE 2
CUSTOMER SERVICE
- Business Insight
- Attitude
- Adaptable
- Reception
- Satisfied customers
- Customer's language
- Dealing with unhappy customers
- The Professional Role
- The influence of the smile
ASSIGNMENT
MODULE 3
COMMUNICATION
- Basics of communication
- Stereotypical views
- Self-fulfilling prophecy
- Attribution
- Nonverbal communication
- Listening
- Mirroring
- How do conflicts arise?
- The impact of conflicts in the workplace
- Conflict management
- Role expectations
- Psychological reactance
ASSIGNMENT
Course delivery details
The training covers about 8 weeks of full-time studies.
You can study at any study pace.
Why choose Academy Online UK
Get a diploma/certification
Need for
labor market
You choose the pace of study
Expenses
The fee for the professional training course Certified Receptionist is 770 GBP (257/module). Or 901.5 EURO (300.5/module). All fees include VAT.
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Academy Online United Kingdom
The Nordics' largest training company for digital vocational training now expanding to the UK! We provide top-tier digital vocational training that transcends borders and breaks down the barriers to education. Our mission is to empower you to master new skills,...