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How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
Essential Leadership Practices (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This Essential Leadership Practices course will help Participants understand and appreciate then core skills and practices of effective leaders. It...
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Managing Remote Teams (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This Managing Remote Teams course is designed to help managers who have to manage teams who are located in two...
Risk Management (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This risk management course is designed to help Participants understand and assess the risks involved in making management or business...
Through the Customers' Eyes (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Only when we really understand our customers' experiences of our business can we make real improvements to our business practice....
Handling Difficult Conversations Confidently (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal...
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
Managing Effective Meetings (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Managing effective meetings. All too often time and effort is wasted by calling and attending meetings which are not well...
Closing Incoming Calls Effectively (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This course concentrates on incoming calls which potentially could lead to new business. Participants in& this course are taught to...
The Effective Administrator (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ˜what...
CV Writing and Interview Confidence Building (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This course has been designed to support those who are looking for a new job or those who find themselves...
Sales Management (2 Day Course) - 2 day (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
What is Sales Management? The course discovers how this fits into the organisational framework. More in depth than the one-day...
The Internal Consultant (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
There comes a time when your specialist knowledge as professional doesn't go far enough. Senior management will be looking for...
Customer Satisfaction as a Selling Tool (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care...
Generating New Business by Telephone (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This generating new business by telephone course is guaranteed to give Participants the confidence to make calls professionally. Demonstrations of...
Masterclass in Management Skills (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This short course is designed to introduce participants to the essential skills required for effective team management. The course defines...
Winning More Business in the Final Meeting (2 Day Course) (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
The course starts with competitive analysis and identification of key selling points. The course also identifies difficult questions and areas...
Understanding Discipline and Grievance (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Handling discipline and grievance issues needs to be handled with confidence; yet is often a feared activity. Done correctly it...
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