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Customer support and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
The biggest innovation of the FCA’s Consumer Duty will be its Customer Support outcome. Up until now, the regulator has...
SVQ in Customer Service Level 5
Babington
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Corporate Training for Teams
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Top 10 Course
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Multiple (2)
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In Company
Customer Service Practitioner Apprenticeship
CT Skills
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Apprenticeships
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Nationwide
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Classroom
Customer service practitioners are hugely influential in the delivery of a good customer experience and satisfaction. You will show excellent...
Telephone Courtesy and Customer Service
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
We all depend on phones every day, and we each have different phone communication styles. But few people realise how...
Telephone Skills that Satisfy Customers
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take...
Customer Facing Skills
LaPD Solutions Ltd
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Corporate Training for Teams
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Multiple (2)
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Self-Paced Online, In Company
This workshop is designed to look at the whole question of how we look after our customers. We do this...
Customer Service Specialist Apprenticeship
CT Skills
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Apprenticeships
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Nationwide
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Classroom
A customer service specialist is a ‘professional’ for direct customer support within all sectors and organisation types. They are an...
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
Complaints and the Consumer Duty (Public Course)
Corporate Training Partnerships
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Professional Training
5.0
(3)
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
WorldHost Inclusive Service
People 1st International
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Corporate Training for Teams
5.0
(7)
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From 140 GBP
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Nationwide
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In Company
Give your staff the skills and knowledge necessary to deliver excellent customer service to a wide range of unique customers...
Calming Upset Customers
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
Advanced Negotiation
SR Supply Chain Consultants
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Professional Training
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Multiple (2)
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Self-Paced Online, In Company
Sometimes during a Negotiation you may need to “borrow” certain behaviour styles that do not come naturally to you to...
Excellent Customer Service for Care Homes
Oakley Services UK Limited
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Corporate Training for Teams
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From 149 GBP
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Multiple (2)
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In Company
This Customer Care course highlights that increasingly, residents, medical professionals, family and guardians are able to choose their care homes...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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