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Dealing with Complaints and Aggression
STL
|
Corporate Training for Teams
-
Nationwide
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In Company
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication 24 months post...
Influence and Persuasion Skills
STL
|
Corporate Training for Teams
5.0
(1)
-
Nationwide
-
In Company
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
Introduction to Marketing
STL
|
Corporate Training for Teams
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Nationwide
-
In Company
You will understand and apply essential marketing principles, tools and techniques that can support business growth. The course gives delegates...
Key Account Development
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
Attending this course will equip participants with advanced techniques and practical tools to effectively manage and grow key accounts. The...
Mastering the Art of Closing Incoming Calls
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
Attending this course will equip participants with essential skills to improve their telephone interactions, leading to enhanced customer satisfaction and...
Selling Skills
STL
|
Corporate Training for Teams
5.0
(41)
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Nationwide
-
In Company
24 months post training support included . Tailored and bespoke programme options . Our experienced training and logistics team in...
Appointment setting (In-House)
The In-House Training Company
|
Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won’t...
Certified Business Relationship Manager (CBRM®): In-House Training
IIL Europe
|
Corporate Training for Teams
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From 2,950 USD
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Nationwide
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In Company
The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role...
Customer engagement (In-House)
The In-House Training Company
|
Corporate Training for Teams
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Multiple (2)
-
Virtual Classroom, In Company
Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks...
PowerCall Cold Calling 6-Month Training and Coaching Programme
PowerCall Global Training
|
Corporate Training for Teams
-
This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
Account management (In-House)
The In-House Training Company
|
Corporate Training for Teams
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Multiple (2)
-
Virtual Classroom, In Company
Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring...
Advanced Telephone Prospecting (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
Multiple (2)
-
In Company, Virtual Classroom
Customer Care
MPW Learning
|
Corporate Training for Teams
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Multiple (2)
-
In Company
This intensive two-day training course in Customer Care is designed to develop the skills required to handle a wide range...
Customer Care
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
Customer Care (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
Customer Care for the Receptionist
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
Customer Care Skills Training Course - Tailored Course
Rcademy
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Corporate Training for Teams
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Multiple (2)
-
In Company, Virtual Classroom
Customers are the soul of a business; most organizations are built with a customer-centric model. They are regarded as an...
Customer Complaint Handling
STL
|
Corporate Training for Teams
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Nationwide
-
In Company
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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