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Advanced Customer Service for the Public Sector (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
Closing The Sale & Dealing With Objections
PTP Training & Marketing Ltd
|
Professional Training
4.8
(41)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
This Closing the Sale and Dealing with Objections course reviews the sales process and identifies the appropriate time to apply...
Planning & Prioritisation for the Busy Sales Person
PTP Training & Marketing Ltd
|
Professional Training
5.0
(1)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
This course covers the importance of planning and prioritisation in the business environment. Personal time management and life management are...
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Customer Satisfaction as a Selling Tool (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care...
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Enhancing the Visitors Experience (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
Introduction to Account Management (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation: this...
Successful Presentations (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
Building confidence to design and delivery a successful presentation is the emphasis behind this course. This requires an understanding of...
Customer Care - Incoming and Outgoing Calls (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
Developing a Sales Strategy (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Key Selling Skills
PTP Training & Marketing Ltd
|
Professional Training
4.9
(19)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
The key selling skills sales training course (also known as Three and half steps to selling) teaches participants how to...
Advanced Telephone Prospecting
PTP Training & Marketing Ltd
|
Professional Training
4.8
(13)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed...
Maximising Appointments on the Telephone
PTP Training & Marketing Ltd
|
Professional Training
4.6
(5)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also...
Developing Major Accounts
PTP Training & Marketing Ltd
|
Professional Training
5.0
(1)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
-
Classroom, Self-Paced Online
This developing major accounts course is essential for any salesperson trying to develop a major account. Participants learn how to...
Advanced Selling Skills (2 Day Course)
PTP Training & Marketing Ltd
|
Professional Training
4.8
(12)
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This course results in CPD hours
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From 560 GBP
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Multiple (8)
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Classroom, Virtual Classroom
This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected...
Gaining Commitment on the Telephone
PTP Training & Marketing Ltd
|
Professional Training
5.0
(5)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments....
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