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Call Centre Excellence: Comprehensive Sales and Customer Service Training for Call Centre Agents
Churchill Square Training & Development
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Corporate Training for Teams
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Multiple (4)
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In Company
In today's business landscape, call centres play a crucial role in customer interaction and service delivery. This comprehensive course is...
Customer Excellence for Finance Staff (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course will enable participants to understand who their customers are and what they require us to do in order...
Building a Customer Centric Culture Training Program - Tailored Course
Rcademy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
As a brand, you need a customer-centric culture that focuses on creating positive customer experiences through effective communications strategy and...
Mastering Customer Experience Excellence: A Comprehensive Training Programme
Churchill Square Training & Development
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Corporate Training for Teams
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Nationwide
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In Company
In our Customer Service Excellence Training Course, you'll delve into the pivotal role of a customer service representative, mastering the...
Customer Loyalty Programmes
Diomas Learning Solutions
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Professional Training
4.7
(3)
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From 1,250 GBP
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Multiple (10)
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Classroom
Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD...
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
Customer Complaint Handling
STL
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Corporate Training for Teams
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Nationwide
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In Company
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
Excellence in Customer Care
Oakley Services UK Limited
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Corporate Training for Teams
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From 299 GBP
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Multiple (2)
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In Company
This excellence in customer care course shows that increasingly, customers are able to choose their suppliers not just for the...
Mastering Customer Interactions: Excellence in Email and Telephone Communication
STL
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Corporate Training for Teams
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Nationwide
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In Company
Attending this course will equip participants with the skills to handle customer interactions confidently and professionally. You will learn to...
Delivering Customer Satisfaction Assertively
STL
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Corporate Training for Teams
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Nationwide
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In Company
This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring...
Maximising Incoming Business Skills Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
Managing Customer Care
STL
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Corporate Training for Teams
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Nationwide
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In Company
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
Customer Care for the Receptionist
STL
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Corporate Training for Teams
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Nationwide
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In Company
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
Customer Care
STL
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Corporate Training for Teams
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Nationwide
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In Company
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
Creating a Culture of Service Excellence – Classroom or Live Virtual Classroom
Hamilton Mercer
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Professional Training
4.9
(19)
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Multiple (2)
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Virtual Classroom, Classroom
Creating a culture of service excellence requires more than a set of ‘inspirational’ values, and a vision and mission statement....
Selling through service (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
In today’s fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a...
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Customer Support
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how...
Call Centre - Achieving Best Practice (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
PT207: Managing Customer Excellence
TPT Consultancy & Training Ltd
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Professional Training
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From 750 GBP
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Multiple (3)
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Classroom, Virtual Classroom, Self-Paced Online, In Company
This CQI/IRCA certified PT207: Customer Excellence training course course will provide learners with the practical skills to identify the different...
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