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Courses (45)

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Through the Customers' Eyes

PTP Training & Marketing Ltd | Professional Training
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Self-Paced Online
Only when we really understand our customers' experiences of our business can we make real improvements to our business practice....

Managing Customer Care

STL | Professional Training
4.9 (24)
  • From 495 GBP
  • Multiple (26)
  • Multiple (22)
  • Classroom, Virtual Classroom
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...

Customer Excellence for Finance Staff

PTP Training & Marketing Ltd | Professional Training
5.0 (4)
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Self-Paced Online
This course will enable participants to understand who their customers are and what they require us to do in order...

Customer Care

STL | Professional Training
  • From 760 GBP
  • Multiple (28)
  • Multiple (22)
  • Classroom, Virtual Classroom
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...

Delivering Customer Satisfaction Assertively

STL | Professional Training
  • From 495 GBP
  • Multiple (27)
  • Multiple (22)
  • Classroom, Virtual Classroom
This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring...

Customer Loyalty Programmes

Diomas Learning Solutions | Professional Training
4.7 (3)
  • From 1,250 GBP
  • Multiple (10)
  • Classroom
Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD...

How to Say 'No' and Retain Customer Satisfaction

PTP Training & Marketing Ltd | Professional Training
5.0 (1)
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...

Customer Care for the Receptionist

STL | Professional Training
  • From 495 GBP
  • Multiple (26)
  • Multiple (22)
  • Classroom, Virtual Classroom
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...

Maximising Incoming Business Skills Training Course - CPD Certified

Maguire Training | Corporate Training for Teams
  • This course results in CPD hours
  • Multiple (2)
  • Classroom, In Company, Virtual Classroom, Blended
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...

Call Centre - Achieving Best Practice

PTP Training & Marketing Ltd | Professional Training
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Self-Paced Online
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...

First Line Managers Training • 2 Day Course

Corporate Coach Group | Professional Training
5.0 (9)
  • From 700 GBP
  • Multiple (58)
  • Multiple (12)
  • Classroom, Virtual Classroom
The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure...

Enhancing the Visitors Experience

PTP Training & Marketing Ltd | Professional Training
4.7 (7)
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Self-Paced Online
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...

Contact Center Training

Lion Heart Consulting | Corporate Training for Teams
  • From 175 GBP
  • Multiple (2)
  • Classroom, Self-Paced Online, Virtual Classroom
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...

Dealing with Incoming Calls Positively

PTP Training & Marketing Ltd | Professional Training
4.7 (7)
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...

Masterclass in Handling Incoming Telephone Calls - Half Day (PM)

PTP Training & Marketing Ltd | Professional Training
4.7 (7)
  • This course results in CPD hours
  • From 190 GBP
  • Multiple (8)
  • Classroom, Virtual Classroom
This 1/2 day workshop gets participants to look at what they hate as customers when they make calls to their...

Advanced Telephone Sales Training Course - CPD Certified

Maguire Training | Corporate Training for Teams
  • This course results in CPD hours
  • Multiple (2)
  • Classroom, Virtual Classroom, Blended, In Company
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and...

LinkedIn Lead Generation Training Course - CPD Certified

Maguire Training | Corporate Training for Teams
  • This course results in CPD hours
  • Top 10 Course
  • Multiple (2)
  • Classroom, In Company, Virtual Classroom, Blended
LinkedIn represents the deepest well of leads that you will ever find. With over 20m UK business people in membership,...

Complaints Management

LCT International | Professional Training
  • From 4,250 GBP
  • 14/10/2024
  • Multiple (3)
  • Classroom, Virtual Classroom

Dealing with Difficult People

PTP Training & Marketing Ltd | Professional Training
4.8 (17)
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...

LinkedIn Lead Generation Workshop Training Course - CPD Certified

Maguire Training | Corporate Training for Teams
  • This course results in CPD hours
  • Multiple (2)
  • Classroom, In Company, Virtual Classroom, Blended
LinkedIn represents the deepest well of leads that you will ever find. With over 20m UK business people in membership,...
Displaying 21-40 of 45 results
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Case studies within Customer Service

The Principles of Data Storytelling
The Principles of Data Storytelling

Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
18 Aug 2023
STL
Corporate Coach Group
31 Aug 2023
Corporate Coach Group
Maguire Training
18 May 2022
Maguire Training
STL
18 Aug 2023
STL
Corporate Coach Group
4 Aug 2021
Corporate Coach Group
Maguire Training
18 May 2022
Maguire Training
STL
18 Aug 2023
STL
STL
18 Aug 2023
STL
Diomas Learning Solutions
17 Dec 2018
Diomas Learning Solutions