New York

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

Which is the best Coaching qualification for me to undertake and at what level? It’s another one of those questions that often stumps us when thinking about our future development in Coaching!!

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

First Response Training have been working with Dimensions since early 2007 to provide a wide range of health and safety and social care training courses to their staff.

In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.

"The training was extremely beneficial, tailored to our needs and run in a very interactive manner.... participants have been well equipped to deliver training to our handlers.”

What does it take to be a successful public speaker?

It’s an absolute minefield…what is the correct option for myself or for my managers when it comes to management and leadership development?