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Dealing with Incoming Calls Positively
PTP Training & Marketing Ltd
|
Professional Training
4.7
(7)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
Telephone Training - Professional Customer Care | In House
Live and Learn Consultancy
|
Corporate Training for Teams
4.9
(66)
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Multiple (2)
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Virtual Classroom, In Company
In today's business environment, successful client interaction is crucial for improving your companies brand reputation. This Customer Telephone Training Course...
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
Selling through service (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
In today’s fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a...
Customer Service Skills for Government and Public Sector Employees Training Course - Tailored Course
Rcademy
|
Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
The ability to provide good customer service is not only limited to the private sector. It can also be found...
Customer Support
Lion Heart Consulting
|
Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how...
Customer Care Skills Training Course - Tailored Course
Rcademy
|
Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Customers are the soul of a business; most organizations are built with a customer-centric model. They are regarded as an...
Delivering Customer Satisfaction Assertively
STL
|
Corporate Training for Teams
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Nationwide
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In Company
This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring...
Creating a Culture of Service Excellence – Classroom or Live Virtual Classroom
Hamilton Mercer
|
Professional Training
4.9
(19)
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Multiple (2)
-
Classroom, Virtual Classroom
Creating a culture of service excellence requires more than a set of ‘inspirational’ values, and a vision and mission statement....
Caring for your Customer | In-House
SquareOne Training
|
Professional Training
-
Nationwide
-
In Company
Learn customer service skills with SquareOne Training's Caring for Your Customer training course. During this course, you will learn the...
Customer Care for the Receptionist
STL
|
Corporate Training for Teams
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Nationwide
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In Company
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
Handling a Difficult Customer
Lion Heart Consulting
|
Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
Mastering Customer Experience Excellence: A Comprehensive Training Programme
Churchill Square Training & Development
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Corporate Training for Teams
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Nationwide
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In Company
In our Customer Service Excellence Training Course, you'll delve into the pivotal role of a customer service representative, mastering the...
Customer Care
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
Mastering Customer Interactions: Excellence in Email and Telephone Communication
STL
|
Corporate Training for Teams
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Nationwide
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In Company
Attending this course will equip participants with the skills to handle customer interactions confidently and professionally. You will learn to...
Managing Customer Care
STL
|
Corporate Training for Teams
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Nationwide
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In Company
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
PT207: Managing Customer Excellence
TPT Consultancy & Training Ltd
|
Professional Training
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From 750 GBP
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Multiple (3)
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Classroom, Virtual Classroom, Self-Paced Online, In Company
This CQI/IRCA certified PT207: Customer Excellence training course course will provide learners with the practical skills to identify the different...
Dealing with Difficult People
PTP Training & Marketing Ltd
|
Professional Training
4.8
(17)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Building a Customer Centric Culture Training Program - Tailored Course
Rcademy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
As a brand, you need a customer-centric culture that focuses on creating positive customer experiences through effective communications strategy and...
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