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Conflict Resolution Training
Sancus Solutions Ltd
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Corporate Training for Teams
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Multiple (2)
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Self-Paced Online, In Company
Sancus Solutions is offering a one-day training course in conflict resolution. The course demonstrates tried-and-tested and easy to master methods...
How to say No effectively: Mastering Boundaries for High Performance Teams
Crossroads Global Private Limited
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Professional Training
4.8
(6)
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From 45 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
'No,' it's only two letters. It's only a single word. But why is it so difficult to use? Saying 'no'...
Psychology Topic: Politics/Conflict Management with Keith Rice
Shipley College
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Professional Training
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From 110 GBP
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Shipley
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Classroom
This is one of two psychology topics which build on the Introductory course, ‘Understanding Yourself and Others’. It provides a...
Conflict Resolution
Chartered Institute of Building
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Professional Training
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Berkshire
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Classroom
Conflict in the workplace environment can lead to multiple negative consequences. High staff turnover, absenteeism, excess sick leave, productivity problems...
Difficult Conversations
St Andrews Management Centre Ltd
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Difficult conversations are an integral part of effective management and can be critical to managing performance, promoting attendance, and improving...
Managing Difficult Conversations
BiteSize Learning
|
Corporate Training for Teams
5.0
(6)
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From 1,200 GBP
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Multiple (2)
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In Company
Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations...
Handling Difficult Conversations with Ease & Confidence
BPP Professional Education
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Professional Training
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From 634 GBP
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Multiple (3)
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Classroom, Virtual Classroom, Self-Paced Online
Overview Broaching difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations...
Preventing Violence in the Workplace Level 2 Award
Shipley College
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Vocational & College Courses
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From 75 GBP
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Shipley
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Classroom
Preventing Violence in the Workplace Level 2 Award : This qualification is suitable if you work with customers and service...
Managing Complaints and NHS Rules and Regulations
University of Portsmouth
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Short University Courses
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From 125 GBP
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Portsmouth
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Classroom
Speaker(s): Shabir Shivji, NHS GDP and Clinical Dental Advisor for NHS England and NHS Improvement - South East Region and...
NCFE Level 2 Diploma for Customer Service Practitioners
City and Islington College
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Vocational & College Courses
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London
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Classroom
What does this qualification cover? This qualification is designed to provide learners with the knowledge, skills and understanding to work...
Calming Upset Customers
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
Complaints and the Consumer Duty (Public Course)
Corporate Training Partnerships
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Professional Training
5.0
(3)
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
NCFE Level 3 Diploma in Customer Service
City and Islington College
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Vocational & College Courses
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London
-
Classroom
This qualification is suitable for learners aged 16 and above.This qualification gives learners the opportunity to develop the skills and...
NCFE Level 3 Diploma in Customer Service
City of Westminster College
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Vocational & College Courses
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London
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Classroom
This qualification is suitable for learners aged 16 and above.This qualification gives learners the opportunity to develop the skills and...
NCFE Level 2 Diploma in Customer Service
City and Islington College
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Vocational & College Courses
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London
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Classroom
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...
NCFE Level 2 Diploma in Customer Service
City of Westminster College
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Vocational & College Courses
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London
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Classroom
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...
NCFE Level 3 Diploma in Skills for Business: Customer Service
City and Islington College
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Vocational & College Courses
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London
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Classroom
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...
NCFE Level 3 Diploma in Skills for Business: Customer Service
Westminster Kingsway College
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Vocational & College Courses
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London
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Classroom
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course)
Corporate Training Partnerships
|
Professional Training
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From 475 GBP
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Multiple (2)
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Classroom, Virtual Classroom
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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