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NCFE Level 2 Diploma in Customer Service
City of Westminster College
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Vocational & College Courses
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London
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Classroom
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...
NCFE Level 3 Diploma in Skills for Business: Customer Service
City and Islington College
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Vocational & College Courses
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London
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Classroom
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...
NCFE Level 3 Diploma in Skills for Business: Customer Service
Westminster Kingsway College
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Vocational & College Courses
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London
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Classroom
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course)
Corporate Training Partnerships
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Professional Training
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From 475 GBP
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Multiple (2)
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Classroom, Virtual Classroom
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
Dealing with Difficult People
Best Foot Forward Training
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Professional Training
5.0
(2)
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From 595 GBP
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Multiple (2)
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Classroom, Self-Paced Online
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered...
Calming Upset Customers
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
Complaints and the Consumer Duty (Public Course)
Corporate Training Partnerships
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Professional Training
5.0
(3)
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
Inclusion and Challenging Behaviour
University of Worcester
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Postgraduate Education
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From 580 GBP
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Worcester
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Classroom
The admission of pupils with behavioural difficulties is often seen as the greatest challenge of the inclusion framework. The module...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
|
Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
Dealing with Difficult People: In-house Training
Best Foot Forward Training
|
Corporate Training for Teams
5.0
(3)
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From 975 GBP
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Multiple (2)
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Self-Paced Online, In Company
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered...
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