How To Become A Debt Collector

What does a debt collector do?

Debt collectors, credit controllers or collection agents, are responsible for recovering bad debts or late payments. They may work with consumer or business clients, trace missing debtors or administer legal collection procedures. They initially make contact with the debtor by phone or letter to highlight the arrears, and negotiate a settlement through an agreed payment plan.

Credit controllers usually work in the credit control department of a business, chasing late payments from the company's suppliers and customers. Debt collectors or collection agents usually work with third party collection agencies and may need to visit debtors' homes to collect consumer debt from individuals.

Debt may be recovered through legal proceedings. During proceedings, a debt collector's role is to serve court orders and follow a legal framework. They may work with solicitors and bailiffs, where appropriate.

What's the working environment like for a debt collector?

Debt collectors often work shifts and weekends to contact debtors who are working during the day. Part-time work is common. Much of the work is based in offices or call centres, contacting people by phone or mail. Field collectors usually work from home, visiting customers at their home or business premises. A driving license is needed for field collection work.

What does it take to become a debt collector?

To be a debt collector, you should:

• Have good verbal and written communication skills
• Have an assertive but tactful approach
• Be able to stay calm under pressure and work to strict deadlines
• Have strong negotiation skills and the ability to explain financial matters firmly and clearly
• Be numerate in explaining payments, financial terms and credit services
• Be able to understand relevant legislation and court procedures
• Have good administration and IT skills.

Debt collector career opportunities

There are approximately 20,000 people employed in debt collection, and there are prospects for promotion into a supervisory or management post. Some move into credit management work on a broader scale.

Many debt collectors, particularly field collectors, are self-employed or work freelance. Some debt collection managers may develop their own debt collection businesses. Debt collectors may also move into sales, and credit control. 

Debit Collectors/Credit controllers typically work around 38 to 40 hours per week. As a Credit controller, you will typically work evenings/weekends. 

Browse our jobs and salaries section for more information on the average salary and job prospects for debt collectors in the UK.