Course description
This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context.The objectives of this qualification are to prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others.
Upcoming start dates
Suitability - Who should attend?
Learners must be aged 19 years or over as at the start of the academic year (31st August).
Must have lived in the UK or EAA for the last three years.
Must currently reside in England, in a post code outside of London, the Greater Manchester Combined Authority, the Liverpool City Region Combined Authority, the West Midlands Combined Authority, the Tees Valley Combined Authority, the Cambridgeshire and Peterborough Combined Authority, the Newcastle Upon Tyne, North Tyneside and Northumberland Combined Authority, the Barnsley, Doncaster, Rotherham and Sheffield Combined Authority and the West Yorkshire Combined Authority.
If aged 19-23, must hold a full Level 2 qualification or above in any subject (e.g., QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2).
If aged 24+ no qualifications are required.
Outcome / Qualification etc.
The objectives of this qualification are to prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others.
Training Course Content
It is made up of five mandatory units as follows:
- • Information, advice or guidance in practice
- • Developing interaction skills for information, advice or guidance.
- • Signposting and referral in information, advice or guidance
- • Managing information
- • Information, advice or guidance work with groups
Course delivery details
This course is delivered purely online with digital content. Upon enrolment Learners are sent login details for our e-assessor system where they will access all course materials including workbooks and questions. Learners will also submit all work via this system which will then be marked by an Assessor and feedback provided.
Due to the nature of these Distance Learning courses, the emphasis is very much on self-directed study.
Learners should be able to take all the information needed to complete the course from the Workbooks but will also receive high level support from their Assessor and the Distance Learning Team.
Each unit will have a set deadline so Learners can plan their study time to fit in with these dates.
Why choose Wiltshire College & University Centre
96% of students go onto further study, training or employment
98.8% overall pass rate for Level 3 courses
1,089 courses to choose from
Continuing Studies
Learners who achieve this qualification could progress to:
- • Level 2 Certificate in Counselling Skills
- • Level 2 and 3 Certificates in Principles of Customer Service
- • Level 2 Diploma in Customer Service
- • Level 3 Award in Counselling Skills and Theory
- • Level 3 Diploma in Counselling Skills
- • Level 3 NVQ Certificate in Advice and Guidance
- • Level 3 Certificate in Information, Advice or Guidance.