Hard to try to stop feeling the way I do inside when faced with aggressive behaviour. Hard to switch off what you want to say and adapt your response to most help the customer....

Enjoyable and informative.

Because of the nature of the customers I serve, it is difficult to anticipate whether there will be barriers to applying some of what I have learned today (I agree that self- re...

I enjoyed the session. I can see that a full day would be more beneficial as it would have allowed for more learning and tasks and discussion. I felt the tasks were very benefic...

I found the course very enjoyable and could link my experience of counseling to what was being said today.

An extremely enjoyable course which was delivered well and at a good pace. Very much enjoyed the stats in relation to how quick we process words. Thank you.

Thank you to Lyn and George, lovely to hear your talk about Customer Service. Best wishes to you both.

Felt the morning session lacked focus a little, the group was not as bought in.the listening section was fantastic and the pm much stronger for me in terms of content.trainer wa...

Was very interesting and well presented/delivered.

The course was great by means of giving us the tools to think for ourselves to provide much better customer service. Lots and lots of food for thought to take into our every day...

Very interesting

Really engaging trainer.

Useful and some practical uses

Lynne was perfect and engaging. It was a fascinating afternoon. Really enjoyed.

No