Course description
This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add.
This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)’s coveted Contract and Commercial Management Practitioner (CCMP) qualification.
Upcoming start dates
Suitability - Who should attend?
The typical participant needs to gain an in-depth knowledge of the contract, including what, how and when the contractor is expected to deliver, using a variety of methods to monitor progress against contract objectives. Management information is key to analysing performance, identifying trends and potential risks to delivery, risks which need to be managed or escalated as appropriate. The typical participant will need to be able to work with contractors to resolve business performance issues and agree actions for improvement.
The programme is also suitable for technical people whose role entails regular involvement in the procurement process, such as focal points, commercial managers, sales managers, account and relationships managers, business development managers, project managers, team leaders, finance managers and others – anyone with a responsibility for, or involvement in, managing contracts.
Outcome / Qualification etc.
- Develop robust contracting plans, including scopes of work and award strategies
- Undertake early market engagements to maximise competition
- Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes
- Understand the legalities of contract and commercial management
- Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes
- Undertake effective Supplier Relationship Management
- Appreciate the implications of national and organisational culture on contracting and commercial activities
- Appreciate professional contract management standards
- Set up and maintain contract and commercial management governance systems
- Take a proactive, collaborative, and agile approach to managing commercial contracts
- Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance
- Appreciate the cross-functional nature of contract management
- Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations
- Understand the roles and responsibilities of contract and commercial managers
- Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients
- Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates
- Effectively manage the process of change, claims, variations, and dispute resolution
- Develop and present robust propositions
- Make appropriate use of best practice contract and commercial management tools, techniques, and templates
Training Course Content
DAY ONE
1 Introduction
- Aims
- Objectives
- KPIs
- Learning strategies
- Plan for the programme
2 The contracting context
- Key objectives of contract management
- Importance and impact on the business
3 Critical success factors
- Essential features of professional commercial and contract management and administration
- The 6-step model
4 Putting the ‘management’ into commercial and contract management
- Traditional v ‘new age’ models
- The need for a commercial approach
- The added value generated
5 Definitions
- ‘Commercial management’
- ‘Contract management’
- ‘Contracting’
- ... and why have formal contracts?
6 Stakeholders
- Stakeholder mapping and analysis
- The ‘shared vision’ concept
- Engaging with key functions, eg, HSE, finance, operations
7 Roles and responsibilities
- Contract administrators
- Stakeholders
8 Strategy and planning
- Developing effective contracting plans and strategies
DAY TWO
1 Contract control
- Tools and techniques, including CPA and Gantt charts
- A project management approach
- Developing effective contract programmes
2 The contracting context
- Key objectives of contract management
- Importance and impact on the business
3 Tendering
- Overview of the contracting cycle
- Requirement to tender
- Methods
- Rationale
- Exceptions
- Steps
- Gateways
- Controls
- One and two package bids
4 Tender assessment and contract award I – framework
- Tender board procedures
- Role of the tender board (including minor and major tender boards)
- Membership
- Administration
- Developing robust contract award strategies and presentations
DAY THREE
1 Tender assessment and contract award II – processes
- Pre-qualification processes
- CRS
- Vendor registration rules and processes
- Creating bidder lists
- Disqualification criteria
- Short-listing
- Using the 10Cs model
- Contract award and contract execution processes
2 Minor works orders
- Process
- Need for competition
- Role and purpose
- Controls
- Risks
3 Contract strategy
- Types of contract
- Call-offs
- Framework agreements
- Price agreements
- Supply agreements
4 Contract terms I: Pricing structures
- Lump sum
- Unit price
- Cost plus
- Time and materials
- Alternative methods
- Target cost
- Gain share contracts
- Advance payments
- Price escalation clauses
5 Contract terms II: Other financial clauses
- Insurance
- Currencies
- Parent body guarantees
- Tender bonds
- Performance bonds
- Retentions
- Sub-contracting
- Termination
- Invoicing
6 Contract terms III: Risk and reward
- Incentive contracts
- Management and mitigation of contractual risk
DAY FOUR
1 Contract terms IV: Jurisdiction and related matters
- Applicable laws and regulations
- Registration
- Commercial registry
- Commercial agencies
2 Managing the client-contractor relationship
- Types of relationship
- Driving forces
- Link between type of contract and style of relationships
- Motivation – use of incentives and remedies
3 Disputes
- Types of dispute
- Conflict resolution strategies
- Negotiation
- Mediation
- Arbitration
DAY FIVE
1 Performance measurement
- KPIs
- Benchmarking
- Cost controls
- Validity of savings
- Balanced scorecards
- Using the KPI template
2 Personal qualities of the contract manager
- Negotiation
- Communication
- Persuasion and influencing
- Working in a matrix environment
3 Contract terms V: Drafting skills
- Drafting special terms
4 Variations
- Contract and works variation orders
- Causes of variations
- Risk management
- Controls
- Prevention
- Negotiation with contractors
5 Claims
- Claims management processes
- Controls
- Risk mitigation
- Schedules of rates
6 Close-out
- Contract close-out and acceptance / completion
- HSE
- Final payments
- Performance evaluation
- Capturing the learning
7 Close
- Review
- Final assessment
- Next steps
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