First-Line Management Development
- Define what leadership is using directive/supportive strategies as appropriate
- Recognise the stages of development of one's team
- Adapt one's style to suit the situation appropriately
- Understand some of the disciplinary process
- Give constructive feedback to encourage a happy and productive workforce
- Enhance communications and influencing skills in role of intermediary between staff and director level
- Feel comfortable in managing performance and giving appraisals.
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 213,060 people .
- Over 14,264 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.7% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
The workshop is for all those who are in a management role but have little or no formal training and support. It aims to firm up the management foundation and provide the additional management skills they will need to help them to delegate and manage their team.
Training Course Content
What do people look for in a manager?
Leadership as a learned behaviourTypes and styles of leadership
Forming and Developing Your Teams
Encouraging responsibility: Let them own and manage the workManagement does not mean managing everything
Strategy Outcome Board
Team Members, their behaviours and motivations
Team stages
Developing a High Performing Team
Looking at Situational Leadership
Situational Leadership ModelHow do you communicate through the hierarchical layers?
Applying the Model in various situations
The Disciplinary Process
General RulesGross Misconduct
Investigating a Complaints
Disciplinary procedures
Observing/Monitoring
Appraisals and Giving Feedback
Scenarios to elicit ways of giving feedbackBOOST and EECC Models
Coping with Criticism
Influencing Relationships Positively
Setting up the Six Step process for Coaching
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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Reviews by course attendees
Average rating 4.9
Based on 29 reviews.
Write a review!
Reviews are published according to our review policy.
Claudiu Production Manager
29 Nov 2023
Mateusz Breakfast Manager
29 Nov 2023
Most useful topic: Developing team
Sheelagh Director And F PD Training
29 Nov 2023
Most useful topic: Feedback
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STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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Thanks to Tony for a great delivery of this course; made it easy to understand and learn