Most useful topic: Referring up to reach senior management

Most useful topic: Features and benefits

Most useful topic: Being punchy with descriptions

Great course and trainer

Most useful topic: Servqual

Most useful topic: Disagreement process

Most useful topic: Communication styles

Most useful topic: Talking about my personal challenges

Most useful topic: Everything as I am new!

N/A

Most useful topic: Social styles

Most useful topic: Time management

Most useful topic: Understanding of people ( driver/ analytical/ expressive)

Overall; the course was delivered really well by Dennis. I took away new tools and techniques that I'd not thought about before such as identifying my clients behavioural styles...

Maybe everyone can do their personality test; to understand yourself and others

Trainer was great; made everyone comfortable and the course content was really good. I had no expectations of what an AM course could cover so I was surprised at the detail and ...

Most useful topic: Identifying Key accounts; Time Audits

Most useful topic: Identifying Key Accounts

Most useful topic: Account mapping and commercial awareness

Really engaging; entertaining and educational.

Most useful topic: Commercials when talking with customers more

A good day of teamwork and sharing ideas. However the agenda was very long and therefore felt unrealistic. True enough; we lost structure and focus towards the end (I.e team and...

Most useful topic: Everything

Yes; everything was delivered in a great way and lots to think about

Most useful topic: Reminder of some planning activities